Subject: New Reply Received - Can i exchange an item which i ordered online in the shop?
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 11:30:51 +0000 (UTC)

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Can i exchange an item which i ordered online in the shop?  Ticket comment <div dir="auto">I get a message that voucher cannot be redeemed when i apply it</div>
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<div>On Thu, 25 Feb 2021, 12:59 pm Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Aleena,</div>
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<div dir="ltr"><div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div></div>
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<br>We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases for the refund. </div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount AED 35.00 as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is 96359342138929584884. *Terms and conditions apply</div>
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<div style="clear:both">Feel free to reach out to us if you need any further assistance.</div>
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<br><div>Your Friends,</div>
<div>The Support Team</div>
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<div>* Terms and conditions:</div>
<div>1. This voucher code is valid till 6 Months</div>
<div>2. Voucher is only valid on <span id="m_-4780740072979454499OBJ_PREFIX_DWT185_com_zimbra_url" style="color:rgb(0,90,149)"><a href="http://www.xxxxxxxxxxxx.com/" rel="noreferrer" style="color:rgb(0,90,149)" dir="ltr" target="_blank">www.max.com</a></span>
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<div dir="ltr">3. The voucher code can only be used once, on a single transaction – per head/credit card/registration. </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2119149