Subject: New Reply Received - Conversation with Chanting Toffee
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 01:58:31 +0000 (UTC)

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Conversation with Chanting Toffee  Ticket comment <div><br></div>
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<div>From: <strong class="gmail_sendername" dir="auto">MiX VIDEOS BY M A B</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Sat, 20 Feb 2021 at 4:57 am<br>Subject: Fwd: please reply me ,<br>To: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">MiX VIDEOS BY M A B</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Wed, 17 Feb 2021 at 7:10 pm<br>Subject: Re:please reply me ,<br>To: Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
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<br><br><div>Thank you for your response.</div>
<div dir="auto">Kindly sir, return my credit note complete, i return both items one shipment, contact Aramex or contact warehouse, it’s not good for customer, I’m your regular customer, check my email id registered under landmark group, </div>
<div dir="auto">Many times I’m contacting through email or live chat bot or customer call centre, still not respond from your side,</div>
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<div style="border-color:rgb(255,255,255)" dir="auto">I returned both boxes,Aramex delivery boy collecting both boxes under one shipment detail,now after receiving return items your warehouse issue only one item return credit note,141.95 </div>
<div style="border-color:rgb(255,255,255)" dir="auto">My total order value after discount 283.9</div>
<div style="border-color:rgb(255,255,255)" dir="auto">Your call centre representative said I received only one box from your side, </div>
<div style="border-color:rgb(255,255,255)" dir="auto">If received one box than why mention both items RETURNED?</div>
<div style="border-color:rgb(255,255,255)" dir="auto">Second you checked this order incoming weight 27.63 KG</div>
<div style="border-color:rgb(255,255,255)" dir="auto">and outgoing this same order weight mentioned by Aramex 33.99 KG</div>
<div style="border-color:rgb(255,255,255)" dir="auto">It’s mean Aramex collecting both boxes from me and delivered your warehouse,</div>
<div style="border-color:rgb(255,255,255)" dir="auto">Kindly check your warehouse or contact Aramex </div>
<div style="border-color:rgb(255,255,255)" dir="auto">And issue my complete credit note 283.9</div>
<div style="border-color:rgb(255,255,255)" dir="auto">Why landmark issue only one item return note 141.95</div>
<div style="border-color:rgb(255,255,255)" dir="auto">Kindly return my complete money 283.9</div>
<div style="border-color:rgb(255,255,255)" dir="auto">I’m contacting 5-7 times your call centre representative, who’s give me my complaint number </div>
<div style="border-color:rgb(255,255,255)" dir="auto">2095156</div>
<div style="border-color:rgb(255,255,255)" dir="auto"><br></div>
<div style="border-color:rgb(255,255,255)" dir="auto">I contact your online chat bot , more than 5-7 times still pending my issue and every time said I received only one item,I asked you check shipping details </div>
<div style="border-color:rgb(255,255,255)" dir="auto">Incoming or outgoing weight </div>
<div style="border-color:rgb(255,255,255)" dir="auto">Contact Aramex </div>
<div style="border-color:rgb(255,255,255)" dir="auto">Contact warehouse </div>
<div style="border-color:rgb(255,255,255)" dir="auto">2 items returned under one shipment detail </div>
<div style="border-color:rgb(255,255,255)" dir="auto">Same like I received this order, one order received 2 items,same return like this</div>
<div style="border-color:rgb(255,255,255)" dir="auto">Kindly issue my credit note full amount 283.9</div>
<div style="border-color:rgb(255,255,255)" dir="auto">If you not heard me than I’m contacting Saudi consumer call centre and launch a complaint against landmark, it’s my last option, better you check and investigate my case and issue my complete credit note </div>
<div style="border-color:rgb(255,255,255)" dir="auto"><br></div>
<div style="border-color:rgb(255,255,255)" dir="auto">My complete order value after discount 283.9</div>
<div style="border-color:rgb(255,255,255)" dir="auto"><br></div>
<div style="border-color:rgb(255,255,255)" dir="auto">I also mentioned delivery boy contact number or delivery van pics, contact delivery boy or Aramex company or warehouse, sot out my issue soon</div>
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<div style="border-color:rgb(255,255,255)" dir="auto">Kindly sot out my issue </div>
<div style="border-color:rgb(255,255,255)" dir="auto">I received 141.95 in my card </div>
<div style="border-color:rgb(255,255,255)" dir="auto">Pending amount issue from your side 141.95</div>
<div style="border-color:rgb(255,255,255)" dir="auto">Total value 283.9</div>
<div style="border-color:rgb(255,255,255)" dir="auto">Received 141.95</div>
<div style="border-color:rgb(255,255,255)" dir="auto">Pending amount 141.95</div>
<div style="border-color:rgb(255,255,255)" dir="auto"><br></div>
<div style="border-color:rgb(255,255,255)" dir="auto">Again I request please check warehouse or contact courier company </div>
<div style="border-color:rgb(255,255,255)" dir="auto">Please check this order detail (weight 27.63 KG) mentioned by Aramex </div>
<div style="border-color:rgb(255,255,255)" dir="auto">And check order out going detail (weight 33.99 KG) mentioned by Aramex </div>
<div style="border-color:rgb(255,255,255)" dir="auto"><br></div>
<div style="border-color:rgb(255,255,255)" dir="auto">If I return only one item than how weight mentioned 33.99 KG ?</div>
<div style="border-color:rgb(255,255,255)" dir="auto">How you received 33.99 KG shipment weight </div>
<div style="border-color:rgb(255,255,255)" dir="auto"><br></div>
<div style="border-color:rgb(255,255,255)" dir="auto">It’s showing I’m right,from your side creating mistake </div>
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<div style="border-color:rgb(255,255,255)" dir="auto">Please soon sot out my issue and remaining credit note issue </div>
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<div style="border-color:rgb(255,255,255)" dir="auto">Thanks </div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NDQ3NTY2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.70iZBhQRRkbh6z5zG_4wBXz-Vy5nCvSIe87Y_dZ6KEQ" style="width:462px;max-width:100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NDQ3NTY1OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-uVSiLD-XQ-LM4G8Lhpgg6rTVuYmxCbra_yNhQCVLYg" style="width:462px;max-width:100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NDQ3NTY2MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BNjcMgtmvAr2Pi6OMT5QRJxHOXjfHrq0RyNNLNfK-XE" style="width:462px;max-width:100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NDQ3NTY2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.l9pBGo3nga1XOZZh0CA28fVzWQFYc75rZTJiBf1NaP4" style="width:462px;max-width:100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NDQ3NTY2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.0Tpko7dXW5TeIsxMR1eCDWxk1rQPEOtTzANbJI9UQZw" style="width:462px;max-width:100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NDQ3NTY1OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5zKtV7mwo8Hdk0_vOhK4UA47Ekvwdzy9auOs45egUps" style="width:462px;max-width:100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NDQ3NTY1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.doBJS6SwK9WY6yYIdlwBRyW8fpbmmY-R6iFglC46EXQ" style="width:462px;max-width:100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NDQ3NTY2MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gP0O8n1sd-vz2mguupBQmjygcYZO70YO0VNgjVlEB80" style="width:562px;max-width:100%"></div>
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<div dir="auto">Delivery van image &#128070;</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NDQ3NTY1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vaCvMfJq4tZk0_azt2o07Td7BSh1n3gnNDO_Bdh5qt0" style="width:462px;max-width:100%"></div>Delivery boy contact number &#128070;<br><div class="gmail_quote" dir="auto">
<div dir="ltr" class="gmail_attr">On Wed, 17 Feb 2021 at 6:52 pm, Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Mohammad,<br><br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for getting in touch with us.<br> <br>We sincerely apologize for the inconvenience caused to you.<br><br>We have forwarded your issue to our concern team. Once we will get any update we will get back to you.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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<div dir="auto"><div class="gmail_quote" dir="auto"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>

</div></blockquote></div></div>-- <br><div dir="ltr">Ali Bashir </div>
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</div>-- <br><div dir="ltr">Ali Bashir </div>
-- <br><div dir="ltr" class="gmail_signature">Ali Bashir </div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2100699