Subject: New Reply Received - Return Item - Order : LM9630289211
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Feb 2021 15:47:23 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Return Item - Order : LM9630289211  Ticket comment <div id="edo-message">
<div></div>Dears ,</div>
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<div id="edo-message">There is no any response regarding the below !!? </div>
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<div id="edo-message">Is this the customer service satisfaction , i already went to the store and no one help me , i need my belt please let someone call me please .</div>
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<div>From: Ahmed Lasheen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Date: </b>Feb 1, 2021 at 3:38 PM<br><b>To: </b>Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject: Re: [#2042091] - Return Item - Order : LM9630289211</b><br><br>
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<div></div>Dear team , </div>
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<div id="edo-message">Better is some one call me from your side , because i already contacted your contact center they direct me to the online .</div>
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<div id="edo-message">2nd point , the tshirt I recieved i didnt order so i cant return the item through the app . </div>
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<div id="edo-message">3rd point i dont need the refund cash i need the missing item which is I ordered. </div>
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<div id="edo-message">Please contact me ASAP 0506611135</div>
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<div>On Feb 1, 2021 at 1:30 PM, &lt;<a href="mailto:[email-masked]" rel="noreferrer">Centrepoint</a>&gt; wrote:<br><br>
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<div dir="ltr"><div dir="ltr">Hi Ahmed,<br><br>
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<div dir="ltr">Thank you for reaching out us.<br><br>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this. we do not have an exchange option available online at this time. You can return online purchases through the below three channels:</div>
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<div dir="ltr">·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on "9630289211". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any Centrepoint store across the UAE.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2042091