Subject: New Reply Received - Refund for the order #7419066434
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 09:45:58 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Refund for the order #7419066434  Ticket comment <div dir="auto">Hello,<div dir="auto"><br></div>
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<div dir="auto">I have checked the bank statement today, still not credited, Kindly process the refund asap as it's already over a month now.</div>
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<div dir="auto">If not possible to refund kindly credit to my account within centre point application.</div>
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<div dir="auto">I'm losing hope of getting the money back.</div>
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<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Raheem</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Jan 4, 2021, 11:18 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Raheem,<br><br>
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<div>Thank you for reaching out to us.</div>
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<br>We apologize for the inconvenience that has happened.</div>
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<br>Regarding the order: 7419066434 Please note that the refund has been processed successfully from our side for the amount BHD 1.56, however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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<br>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1953072