Subject: New Reply Received - Order no. 6263210674
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 19:22:48 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Order no. 6263210674  Ticket comment <div>
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Salam</div>
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I need for the correct item! How I can get it??</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, January 23, 2021 1:26:44 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2010518] - Order no. 6263210674
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<div dir="ltr">Hi Mohammed,</div>
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<div dir="ltr">Thank you for shopping with us.</div>
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<div dir="ltr">We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.<br>
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We are truly sorry to hear that you wish to exchange the items due to a colour issue however, we do not have an exchange option available online at this time. You can return online purchases.</div>
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<div dir="ltr">The refund amount of SAR79.00 for order ID 6263210674, has been processed from our side to your credit card under the transaction ID 169999990069796717.<br>
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** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.<br>
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Once again, sincere apologies and thank you for your patience.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2010518