Subject: New Reply Received - Regarding Cancellation
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 18:52:07 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Regarding Cancellation  Ticket comment <div dir="auto">Noted with thanks</div>
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<div>On Sat, 23 Jan 2021, 12:21 pm Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Anilal,</div>
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<div>Thanks for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">This order is not cancelled, during quality check we found out that Checked Shirt with Long Sleeves and Pocket was not in a good condition to be sold and they were the last of their stock hence we took that out of your order and refunded you for them. You are still going to receive the remaining items. </div>
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<div dir="ltr">We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same items.</div>
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<div dir="ltr">Our delivery partner will call you on +971554420406  before delivering these items.</div>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2011007