Subject: New Reply Received - Return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 10:26:27 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Return   Ticket comment <div>But we didn’t get any invoice with parcel as you said that you need original invoice at the time of return...</div>
<div>I have an email which I can show as a proof.</div>
<div>Plz response<br><div>
<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 23 Jan 2021, at 11:00 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><div dir="ltr">Hi Yasir,<br><br>
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<div dir="ltr"><div dir="ltr">Thank you for getting in touch with us.<br><br>We are truly sorry to hear that you are not satisfied with the item you bought from our website. We would like to inform that we always work on providing best quality products to our customer. However, we see that you are not happy with your purchase. We would request you to raise a return request. You can return online purchases through the below three channels:<br> <br>·You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy.<br><br>·You can also book the return online. You can log into your account and go to Order History. Click on "<span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none' dir="ltr">6265430751</span>". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>·You can now drop off your return to any Centrepoint store across the KSA.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the KSA.<br><br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2011033