Subject: New Reply Received - COMPLAIN # 1965600
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 10:55:29 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  COMPLAIN # 1965600  Ticket comment <div dir="auto">Third reminder ?</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 20 Jan 2021 at 12:43 AM Abdlerahman Abdelbari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Third reminder ? Kindly note that we’ve requested for a call back and no one has called us until now.</div>
<div dir="auto"><br></div>
<div dir="auto">Appreciate your quickest response on this.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards</div>
<div dir="auto">Abdelrahman</div>
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<div dir="ltr" class="gmail_attr">On Mon, 18 Jan 2021 at 1:23 AM Abdlerahman Abdelbari &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Gentle Reminder on the below please, kindly find below the requested details.<div dir="auto"><br></div>
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<div dir="auto" style="border-color:rgb(0,0,0)">Order number: 9626582784</div>
<div dir="auto" style="border-color:rgb(0,0,0)">Registered email ID: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>
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<div dir="auto" style="border-color:rgb(0,0,0)"><br></div>
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<div dir="auto">Please make sure this complain on the below mentioned individuals reaches to their direct managers (Soha and Maha) as their behavior towards your customers was unprofessional.</div>
<div dir="auto"><br></div>
<div dir="auto">Kindly check with Saeed Khawaja when will he get back to us with our order details as he confirmed that we’ll receive a call from the call center to confirm the location/store of the right product (Hamilton Stroller X1) and also he confirmed that call center team will send us a voucher to cover for the delay your team have caused.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards</div>
<div dir="auto">Abdelrahman</div>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, Jan 13, 2021 at 3:57 PM Abdlerahman Abdelbari &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="auto">Dear team,</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks for your below email, kindly find below the requested details.</div>
<div dir="auto"><br></div>
<div dir="auto">
<div dir="auto" style="border-color:rgb(0,0,0)">Order number: 9626582784</div>
<div dir="auto" style="border-color:rgb(0,0,0)">Registered email ID: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>
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<div dir="auto" style="border-color:rgb(0,0,0)"><br></div>
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<div dir="auto">Please make sure this complain on the below mentioned individuals reaches to their direct managers (Soha and Maha) as their behavior towards your customers was unprofessional.</div>
<div dir="auto"><br></div>
<div dir="auto">Kindly check with Saeed Khawaja when will he get back to us with our order details as he confirmed that we’ll receive a call from the call center to confirm the location/store of the right product (Hamilton Stroller X1) and also he confirmed that call center team will send us a voucher to cover for the delay your team have caused.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards</div>
<div dir="auto">Abdelrahman</div>
<div dir="auto"><br></div>
<div dir="auto">On Wed, 13 Jan 2021 at 2:26 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div><div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Abdlerahman,</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for contacting us.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We are sorry for the inconvenience caused to you,but this is not typical of the experience we offer,  when you shopping with us and we understand the inconvenience this has caused. </div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We have also forwarded your concern to the relevant team to check and investigate and not to repeat in the future.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We would also request you to please share the order number and registered email id under which you have placed the order, so the our team get in touch with you to assist you for the same.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We look forward to hearing from you.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1980474