Subject: Ticket Assigned - Conversation with irma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:29:06 +0000

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with irma irma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  irma Bot:  Hi Irma ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6257454418 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0570057969 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.This is Hamza How may I help you? Customer:  Hamza Customer:  I just want to know that is my account linked to any shukran card Customer:  IMAGE Customer:  This shukran card doesnot belong to me Agent:  can you please confirm is this ([email-masked]) your email Id? Customer:  I complained about it a month earlier.they said they have removed it but still its showing Customer:  Yes this is my email.id Customer:  Its even linked with my home centre app.i dnt know y Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Yes sure Agent:  Thank you for hplding up Customer:  Okay Agent:  As per our records your email ID [email-masked] is linked with Shukran card number: 1700000155772280 Agent:  if the Shukran card does not belong to you please confirm with us to Delink it from your account. Customer:  Yes it doesnt belong tome Customer:  To me Agent:  please allow me a moment to delink the account Customer:  IMAGE Customer:  Ok Agent:  Thank you for waiting Agent:  we have delink the Shukran card from your account Customer:  Can i check now Agent:  yes you can Customer:  Yes its delinked now thanks alot Agent:  Is there anything else I can help you with ? Agent:  It was a pleasure to assist you. Customer:  Yes now if i add my card will my order points be collected in that shukran card Customer:  ? Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Irma ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:58 AM, 06th Jan                   Mohammad                   Hi Irma, Thank you for contacting us. My name is Mohammad. How may I help you?            02:59 AM, 06th Jan                     irma                    6257454418           03:00 AM, 06th Jan                     irma                    This is my order number           03:00 AM, 06th Jan                     irma                    I returned two items           03:00 AM, 06th Jan                     irma                    The return is processed but i haven't received any refund           03:01 AM, 06th Jan                     irma                    Hello           03:02 AM, 06th Jan                   Mohammad                   Please allow me to check it for you.            03:03 AM, 06th Jan                     irma                    Sure           03:03 AM, 06th Jan                   Mohammad                   Refund is processed for SAR 116.10 with the transaction ID 169999990057185782           03:06 AM, 06th Jan                   Mohammad                   The amount will take 2-15 business days to be reflect back in your account.           03:06 AM, 06th Jan                     irma                    Ok thankyou           03:07 AM, 06th Jan                   Mohammad                   Welcome.           03:07 AM, 06th Jan                   Mohammad                   Is there anything else I can help ?           03:07 AM, 06th Jan                     irma                    No thats all           03:07 AM, 06th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:07 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1960512