Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:29:06 +0000

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259326273 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551770419            02:21 AM, 06th Jan                     hello                    Ok           02:22 AM, 06th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            02:22 AM, 06th Jan                     hello                    I have received an incomplete order           02:23 AM, 06th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           02:24 AM, 06th Jan                     hello                             02:24 AM, 06th Jan                     hello                    This is my order number           02:25 AM, 06th Jan                     hello                    6259326273           02:25 AM, 06th Jan                     hello                             02:25 AM, 06th Jan                     hello                    I was a set of two pajamas but i received only one           02:25 AM, 06th Jan                     hello                    It           02:26 AM, 06th Jan                   Mohammad                   Please allow me to check it for you.            02:26 AM, 06th Jan                     hello                    Ok           02:27 AM, 06th Jan                   Mohammad                   Please be connected  i am working on it.           02:28 AM, 06th Jan                     hello                    Ok           02:28 AM, 06th Jan                     hello                    ??           02:31 AM, 06th Jan                   Mohammad                   Thanks for being connected           02:32 AM, 06th Jan                   Mohammad                   We have initiated a refund for the incomplete unit           02:32 AM, 06th Jan                     hello                    Okay so should i return it....im returning some items too           02:33 AM, 06th Jan                   Mohammad                   your refund for SAR 15.30 has been processed on 06/01/2021 with the transaction ID 169999990061243227           02:33 AM, 06th Jan                     hello                    Should i return it withit           02:33 AM, 06th Jan                   Mohammad                   You don't need to return the item           02:33 AM, 06th Jan                   Mohammad                   please place a new order for the item           02:33 AM, 06th Jan                   Mohammad                   We also apologies for the inconvenience.           02:33 AM, 06th Jan                   Mohammad                   The refund amount will take 2-15 business days to be reflect back in your account.           02:34 AM, 06th Jan                   Mohammad                   Is there anything else I can help ?           02:34 AM, 06th Jan                     hello                    Ok thanks           02:34 AM, 06th Jan                     hello                    No thankyou           02:34 AM, 06th Jan                   Mohammad                   welcome.           02:35 AM, 06th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:35 AM, 06th Jan                     hello                    U too           02:35 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1960478