Subject: Ticket Assigned - Conversation with natasha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:29:05 +0000

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with natasha natasha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  natasha Bot:  Hi Natasha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097333149774            01:39 AM, 06th Jan                     natasha                    OK           01:40 AM, 06th Jan                   Mohammad                   Hi Natasha, Thank you for contacting us. My name is Mohammad. How may I help you?            01:40 AM, 06th Jan                     natasha                    Dear Muhammad I have purchased a dress 5 days ago from store can I change it           01:41 AM, 06th Jan                   Mohammad                   Can  you please tell me the brand ?           01:42 AM, 06th Jan                   Mohammad                   Max or centrepoint ?           01:42 AM, 06th Jan                     natasha                    And now I trying to apply a promo code but system is telling code is expired           01:43 AM, 06th Jan                     natasha                    Centerpoint but from max           01:43 AM, 06th Jan                     natasha                    For my online order           01:44 AM, 06th Jan                   Mohammad                   You need to change the dress purchased from store and code not working for online order right ?           01:44 AM, 06th Jan                     natasha                    Yes           01:45 AM, 06th Jan                     natasha                    From juffair Centerpoint I bought but it was max dress           01:45 AM, 06th Jan                   Mohammad                   We would like to inform you that currently in MAX we do not offer exchange of the product but return and refund can be done.           01:45 AM, 06th Jan                   Mohammad                   You can return the dress and take the refund.           01:46 AM, 06th Jan                     natasha                    OK no problem           01:46 AM, 06th Jan                     natasha                    Ok           01:46 AM, 06th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           01:46 AM, 06th Jan                   Mohammad                   for your online query.           01:46 AM, 06th Jan                   Mohammad                   or tell me the promo code you are using.           01:46 AM, 06th Jan                     natasha                    I was trying to order but promo code B5 is not working so I stopped           01:47 AM, 06th Jan                   Mohammad                   on centrepoint ?           01:47 AM, 06th Jan                   Mohammad                   Please tell me the exact item name you are trying to apply the code ?           01:48 AM, 06th Jan                     natasha                    There are many dresses I can't figure out it's for 30 plus order then it will give 5 bhd of on 30 plus bhd           01:49 AM, 06th Jan                     natasha                    But written not working           01:50 AM, 06th Jan                   Mohammad                   Please allow me to check it for you.            01:50 AM, 06th Jan                   Mohammad                   centrepoint or max ?           01:50 AM, 06th Jan                     natasha                    Ok           01:50 AM, 06th Jan                   Mohammad                   from where you are selecting the dress ?           01:50 AM, 06th Jan                     natasha                    Max exclusive           01:50 AM, 06th Jan                   Mohammad                   ok           01:50 AM, 06th Jan                   Mohammad                   Please allow me to check it for you.            01:51 AM, 06th Jan                     natasha                    Ok           01:51 AM, 06th Jan                     natasha                    Sure           01:51 AM, 06th Jan                   Mohammad                   Thanks for waiting.           01:53 AM, 06th Jan                   Mohammad                   I can see that the code B5 is now expired.           01:53 AM, 06th Jan                   Mohammad                   It will be updated with a new code.           01:53 AM, 06th Jan                   Mohammad                   I suggest you to timely check the website for new codes and promotions.           01:54 AM, 06th Jan                   Mohammad                   Is there anything else I can help ?           01:54 AM, 06th Jan                     natasha                    But I want to buy that stuff is going out of stock ☹️           01:56 AM, 06th Jan                     natasha                    Can you please replace the old one           01:57 AM, 06th Jan                     natasha                    If it is expired then why always pop's up in front of customers           01:57 AM, 06th Jan                   Mohammad                   Our website keeps on updating           01:58 AM, 06th Jan                   Mohammad                   we apologies for the inconvenience.           01:58 AM, 06th Jan                   Mohammad                   It will be updated soon.           01:59 AM, 06th Jan                   Mohammad                   Is there anything else I can help ?           01:59 AM, 06th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:05 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1960448