Subject: Ticket Assigned - Conversation with naufal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:29:04 +0000

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with naufal naufal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  naufal Bot:  Hi Naufal ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502774696 Bot:  Please wait while we transfer you to an agent Customer:  Ok please Agent:  Hi Naufal, Thank you for contacting us. How may I help you? Customer:  I have purchased some dresses online. I just wanna change the size of the product Customer:  I nned to exchange it from XL to M Customer:  IMAGE Customer:  What all options do you have Agent:  Do you received the order Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Yes Customer:  I received the item today Customer:  Hello Agent:  Could you please share your order number so that I can assist you further? Customer:  Ok sure Customer:  1 moment please Customer:  order number 6259774655 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Ok sure Customer:  I wanna know if its chargeable or not Agent:  In the meantime, an exchange is not available at www.splash.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return. Agent:  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splash) store across the ksa.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the ksa.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Haha Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Naufal ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259774655 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:07 PM, 05th Jan                   Mohammad                   Hi Naufal, Thank you for contacting us. My name is Mohammad. How may I help you?            10:07 PM, 05th Jan                     naufal                    I have requested for a refund, Just wanna know when it will be credit3d in my acvount           10:08 PM, 05th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           10:09 PM, 05th Jan                     naufal                    order number 6259774655           10:10 PM, 05th Jan                   Mohammad                   Please allow me to check it for you.            10:11 PM, 05th Jan                     naufal                    Ok please           10:12 PM, 05th Jan                   Mohammad                   How many items you have returned ?           10:12 PM, 05th Jan                     naufal                    5           10:12 PM, 05th Jan                   Mohammad                   Please be on hold till then i check           10:12 PM, 05th Jan                     naufal                    Ok           10:12 PM, 05th Jan                     naufal                    I have one more quiery           10:13 PM, 05th Jan                   Mohammad                   Items collected on 04 Jan 2021           10:13 PM, 05th Jan                   Mohammad                   Item is with courier as per the current status.           10:14 PM, 05th Jan                   Mohammad                   Now courier will send the items to warehouse.           10:14 PM, 05th Jan                     naufal                    Ok           10:14 PM, 05th Jan                   Mohammad                   and after that quality check will be there and refund will be processed.           10:14 PM, 05th Jan                     naufal                    Ok thank you           10:14 PM, 05th Jan                   Mohammad                   Welcome.           10:14 PM, 05th Jan                   Mohammad                   Is there anything else I can help ?           10:15 PM, 05th Jan                     naufal                             10:15 PM, 05th Jan                     naufal                    Yes           10:15 PM, 05th Jan                     naufal                    This is my other orders in the cart           10:15 PM, 05th Jan                   Mohammad                   Please tell me           10:15 PM, 05th Jan                   Mohammad                   Yes  and /           10:15 PM, 05th Jan                     naufal                    Is there any coupon code for this?           10:15 PM, 05th Jan                     naufal                    I returned the previous items because of size issues. Now I selected the right sizes for all of them           10:16 PM, 05th Jan                   Mohammad                   If any product have any offer or coupon it was mentioned on the side of the item image.           10:16 PM, 05th Jan                     naufal                    So there is no coupon code for this?           10:17 PM, 05th Jan                   Mohammad                   I suggest you that please refer the website. If there is written on side of the item image           10:18 PM, 05th Jan                   Mohammad                   You can use that code if not then item is with out any offer           10:18 PM, 05th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           10:20 PM, 05th Jan                     naufal                    Ok thank you           10:21 PM, 05th Jan                     naufal                    Bye           10:21 PM, 05th Jan                   Mohammad                   Welcome.           10:21 PM, 05th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:21 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1960085