Subject: Ticket Assigned - Conversation with madeeha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:29:01 +0000

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with madeeha madeeha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  madeeha Bot:  Hi Madeeha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6260214710 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0591537722            02:21 AM, 05th Jan                   Mohammad                   Hi Madeeha, Thank you for contacting us. My name is Mohammad. How may I help you?            02:23 AM, 05th Jan                     madeeha                    Hi, home delivery of orders takes between 3 to 5 days, but what about click and collect? My order is still under process           02:23 AM, 05th Jan                     madeeha                    #6260214710           02:23 AM, 05th Jan                   Mohammad                   also 3-5 business days with in this it will be ready for pickup           02:23 AM, 05th Jan                   Mohammad                   Please allow me to check it for you.            02:23 AM, 05th Jan                     madeeha                    Pls check how long this one will take           02:24 AM, 05th Jan                     madeeha                    I mean collection from your outlet should be faster that is the reason I selected that, otherwise my order was eligible for free delivery to home address           02:25 AM, 05th Jan                   Mohammad                   today is 3rd day           02:25 AM, 05th Jan                   Mohammad                   it will be ready for pick up very soon           02:26 AM, 05th Jan                   Mohammad                   you will be getting an email           02:26 AM, 05th Jan                     madeeha                    Is there a way track?           02:26 AM, 05th Jan                   Mohammad                   once the order is ready for pick up.           02:26 AM, 05th Jan                   Mohammad                   no we can not track click & collect orders           02:26 AM, 05th Jan                     madeeha                    Perfect           02:26 AM, 05th Jan                     madeeha                    Thanks           02:26 AM, 05th Jan                   Mohammad                   welcome.           02:27 AM, 05th Jan                   Mohammad                   Is there anything else I can help ?           02:27 AM, 05th Jan                     madeeha                    Can you request to expedite?           02:27 AM, 05th Jan                     madeeha                    Or you can’t do anything for click and collect orders           02:27 AM, 05th Jan                   Mohammad                   I am really sorry we can not make any changes in that           02:28 AM, 05th Jan                   Mohammad                   But be assure           02:28 AM, 05th Jan                     madeeha                    Thanks for the tremendous support           02:28 AM, 05th Jan                   Mohammad                   it will be ready very soon           02:28 AM, 05th Jan                   Mohammad                   welcome.           02:28 AM, 05th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:28 AM, 05th Jan                     madeeha                    Bye           02:29 AM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1956847