Subject: New Reply Received - Order & Return PROBLEM
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 06:08:10 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Order & Return PROBLEM  Ticket comment <div dir="ltr">20 days have passed since the return request and yet NO BODY CONTACTED ME!!!! You stated in the mail that somebody will contact me within 3-5 days not a MONTH?!</div>
<div dir="ltr">I contacted the delivery company they said they didn’t receive any return requests from you ?!!! I don’t know where is the problem and why is this happening?!</div>
<div dir="ltr">Order No: 2000696533 , return request no: 2000696533, This is a very bad experience!!!!</div>
<div dir="ltr">Please I need a solution to end this! </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MTkwODg1NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FvP7WJY31Sf-6U5WJSO62zve3-eG1XzprvBbAG0081E"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MTkwODg1OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4o528mnVd7Bi9t9MxdZKvkHeYx2tAYAKP5-0UuFgbWg"><br>
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<div>On 4 Jan 2021, at 10:23 PM, Omnia Hassan Aly &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">So i wanted to follow up on my return request as no one has contacted me yet to return the full length high-rise skinny jeggings from order no.: 2000696533 made on Dec. 15 2020 , it has been 10 days since the return request was created after i sent you guys an email stating the problem that i had which was that the order was still processing on the app and that I can’t request a return because of that ! I returned many items before yet never had this so many problems before?! This is so inconvenient!!!!</span></div>
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<br><blockquote>On 26 Dec 2020, at 6:33 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Omnia,<br><br>Thank you for getting in touch with us.<br> <br>We sincerely apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We are truly sorry to hear that you wish to return the items due to a sizing issue however, we do not have an exchange option available online at this time. </div>
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<div dir="ltr">We have raised the return request for the order number 2000696533 and You will receiive the link on your registered email id, so please fill the data carefully.</div>
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<div dir="ltr">our collection team will contact you within 3 -5  working days. Once the item will reach to ware house we will process the refund to the original payment method.</div>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1920346