Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 13:11:43 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.    Ticket comment <div dir="auto">I want to return the whole order ...as i can't go to the store to remove the tags ...otherwise I wouldn't have ordered online </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Jan 10, 2021, 3:08 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Noha,<br><br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
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<div>We would like to infrom you that we have forwarded this issue to our concerned team and they are going to make sure this will not repeat in future again. However, we would request you to please visit any nearby store and show them your order confirmation email for the removal of the security tag.</div>
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<div dir="ltr">We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.<br><br>We request you to please specify the  item you have received a wrong item along with its price so we can further assist you.<br><br>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1973413