Subject: New Reply Received - Wrong item delivered
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 11:09:43 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Wrong item delivered  Ticket comment <div><br></div>
<div dir="auto">I have paid the delivery fee. Are you going to refund it as well since one item is wrong. The only reason I ordered is because of this certain item, and yet it's not correct. So i would also like to have a refund of the delivery fee.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 8 Jan 2021 at 2:26 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Lexie,<br><br>Thank you for reaching out us.<br><br>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this however, we do not have an exchange option available online at this time. You can return online purchases.<br><br>We checked and see that return request is raised for the item. Our collection team will contact you within 3 - 5 working days to collect the wrong item from you. Once we will receive the item we will process the refund for you to the same payment method.<br><br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1967467