Subject: Fwd: Replacement only warranty replacements for Enterprise customers
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Mary Grace . Matsumoto" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <sven.t
Date: Mon, 19 Sep 2022 06:55:27 -0700 (MST)

FYI 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "+Team Global Support - L2" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Monday, September 19, 2022 4:00:27 PM 
Subject: Replacement only warranty replacements for Enterprise customers 

Hi team, 

We will start processing more RMAs with the “Replacement only” process. These are the changes: 

    * From now on we will use the “Replacement only” process for ALL Enterprise RMAs requested by corporate customers and partners . 
    * If the customer has a generic @gmail.com, @hotmail.com, @outlook.com etc. email address, the process will be SLTR. 
    * All Gaming RMAs will remain SLTR for now. 
    * There is an additional sentence added to the "Reply with RMA confirmation - Replacement only" macro: “You do not need to return the defective product to us, but it needs to be disposed of in a designated electronics bin or in a recycling center following the local laws and regulations in your area.” 
    * No return labels will be sent to these customers. 

Please be mindful when requesting and approving RMAs and let me know if in doubt. [ mailto:[email-masked] | 
@Pritish Nandi (LSM) ] Please inform the L1 team. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen 
Global Support Lead, Global Support 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125 ] 

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