Subject: Yesterday Productivity Report
From: Gaurav Yadav <[email-masked]>
To: Pritish Nandi <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, Aparna Jain <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Mary Grace . Matsumoto" <[email-masked]>, Olyvia Malakar <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian Constantin. Coldea " <se
Cc: Ashish Dabral <[email-masked]>
Date: Wed, 17 Aug 2022 05:17:59 -0700 (MST)

Hello Team, 

Given below is yesterday's productivity report. 

16-08-2022 	
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	CSAT 	Rated tickets 
Abhishek Tripathi 	0 	8 	39 	73 	31 	10 	0 	2 	0 	6 	0:36:32 	39 	00:02:27 	00:00:00 	09:20:14 	00:00:00 	00:05:30 	09:28:11 	8 	3.00 	2 
Adelina Paula Bartes 	0 	14 	27 	61 	21 	6 	5 	8 	5 	0 	0:00:00 	34 	00:30:02 	05:55:30 	01:25:58 	00:00:01 	01:06:16 	08:57:47 	8 	0.00 	0 
AJ Hurry 	0 	9 	41 	69 	25 	6 	8 	2 	0 	0 	0:00:00 	35 	00:00:00 	00:00:00 	02:31:09 	00:00:00 	00:00:00 	02:31:09 	8 	0.00 	0 
Aparna Jain 	32 	75 	210 	374 	67 	38 	0 	3 	0 	0 	0:00:00 	70 	00:04:27 	00:00:00 	05:16:17 	00:00:00 	00:04:15 	05:24:59 	8 	3.50 	6 
Denisa Magda 	0 	22 	19 	49 	17 	2 	1 	2 	1 	0 	0:00:00 	20 	00:02:53 	04:10:45 	00:39:06 	00:08:23 	00:22:42 	05:23:49 	5 	0.00 	0 
Grace Boussi 	0 	9 	28 	48 	26 	5 	5 	7 	3 	0 	0:00:00 	38 	00:10:20 	03:03:20 	00:43:38 	00:00:00 	00:28:50 	04:26:08 	4 	2.00 	1 
Ismael Zakaria 	0 	19 	25 	57 	14 	1 	1 	4 	0 	0 	0:00:00 	19 	00:04:15 	04:36:10 	00:06:57 	00:00:00 	00:11:15 	04:58:37 	5.5 	0.00 	0 
Jeet Behera 	0 	19 	38 	74 	42 	9 	3 	17 	0 	3 	0:23:53 	65 	00:00:00 	00:00:00 	01:11:02 	00:00:00 	00:00:00 	01:11:02 	8 	5.00 	1 
Josie Lau 	0 	0 	25 	55 	40 	12 	9 	2 	5 	0 	0:00:00 	51 	00:05:16 	07:25:30 	00:54:47 	00:00:03 	00:42:00 	09:07:36 	8 	0.00 	0 
Mary Grace Matsumoto 	0 	5 	22 	38 	20 	8 	6 	4 	3 	0 	0:00:00 	30 	00:08:42 	07:50:28 	00:02:41 	00:42:10 	00:40:56 	09:24:57 	8 	0.00 	0 
Olyvia Malakar 	0 	30 	235 	328 	74 	41 	0 	0 	0 	0 	0:00:00 	74 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	4.25 	4 
Pravesh Singh 	0 	3 	28 	53 	25 	6 	3 	7 	0 	4 	0:24:53 	39 	00:00:00 	00:00:00 	01:36:00 	00:00:00 	00:00:00 	01:36:00 	8 	0.00 	0 
Pritish Nandi 	0 	1 	0 	1 	2 	1 	0 	0 	0 	0 	0:00:00 	2 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 
Sebastian Coldea 	0 	4 	40 	61 	26 	6 	6 	2 	0 	0 	0:00:00 	34 	00:24:05 	06:34:57 	01:05:56 	00:00:00 	00:52:50 	08:57:48 	8 	5.00 	1 
Shivangi Bhattacharya 	0 	5 	43 	73 	38 	10 	3 	1 	0 	4 	1:25:27 	46 	00:22:42 	07:19:00 	01:00:17 	00:00:02 	00:16:10 	08:58:11 	8 	4.00 	1 
Sven Thiele 	0 	21 	28 	67 	27 	6 	4 	10 	3 	0 	0:00:00 	41 	00:30:11 	06:06:44 	01:31:10 	00:00:00 	00:50:29 	08:58:34 	8 	0.00 	0 
Tiantian Xiang 	0 	9 	20 	61 	28 	9 	6 	2 	1 	2 	0:18:34 	38 	00:11:38 	06:12:56 	01:14:44 	00:21:49 	00:58:12 	08:59:19 	8 	5.00 	3 
Karan Mahajan 	0 	5 	21 	34 	18 	4 	0 	3 	2 	0 	0:00:00 	21 	00:16:46 	00:00:00 	07:17:23 	00:00:00 	00:03:57 	07:38:06 	8 	0.00 	0 

Regards, 
Gaurav