Subject: RE: New RMA inquiry request - 228809
From: EPOS Global Support <[email-masked]>
To: Grace Boussi <[email-masked]>, "EPOS Audio, Customer Service India" <[email-masked]>
Date: Mon, 04 Jul 2022 07:04:35 +0000

Hi Team,

Please do dispatche the replacement today as per the previous email trail.

Regards,

Pritish

On Thu, June 30 at 15:11, EPOS Audio, Customer Service India  wrote:

Hi Pritish,

 

Shipment was only received yesterday . As per SLA, Post receive it may take up to 7 working days.

 

We agree customer has escalated but we have other previous customer returns to check and dispatch.

 

Max. we can only dispatch on Monday , not earlier to it.

 

Best regards

Amrish Patnaik

Operations, Customer Service

EPOS Audio India Pvt Ltd. · No.1 Central Street, Unit 206, Prestige Atrium 1st Floor, Level 2 · 560001 Bangalore · India

eposaudio.com · Follow us here

 

 

 

From: EPOS Global Support <[email-masked]>

Sent: 30 June 2022 14:57

To: Grace Boussi <[email-masked]>; EPOS Customer Service IN <[email-masked]>

Subject: RE: New RMA inquiry request - 228809

 

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

 

Hi Team,

 

Can you please ship out the replacement product by today EOD as the faulty has been received.

 

This customer is very angry and frustraed with the whole repalcement process so would appreciate if this could be done faster.

 

Regards,

Pritish

 

 Conversation ID: 2636db54-ee3c-11ec-8098-394ad9c9f8f8 cf84bb08-f856-11ec-9d23-4faa10505111 7f8600dOn Mon, June 20 at 10:45, EPOS Audio, Customer Service

 India wrote: 

 

 

Hi Team,

 

Thank you for mailing us,

 

Please find the return order no,

 

RIN0001723

 

 

Thanks and Regards,

Customer Service India

 

From: EPOS Global Support <[email-masked]>

Sent: Friday, June 17, 2022 6:21 PM

To: EPOS Customer Service IN <[email-masked]>

Subject: New RMA inquiry request - 228809

 

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

 

Remark: No sound B side

 

Company Name: Microland Limited

Name: Virendra Ramakant Sharma

Phone: +919970333600

Email:[email-masked]​ ​

Address line 1: Tower 19, Flat No. 2102, Blue Ridge Township,

Address line 2: Rajiv Gandhi Infotech Park, Phase - I, Hinjawadi,

Postal Code: 411057

City: Pune

State/Province: Maharashtra

Country: APAC::India

 

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000432(1)

Article nr. for return: 1000432(1)

 

Process: sltr

Stock location: gaming_warranty_main

 

Is This a Warranty: 1

 

 Conversation ID: 2636db54-ee3c-11ec-8098-394ad9c9f8f8 2636db54-ee3c-11ec-8098-394ad9c9f8f8 7f8600d

Conversation ID: 2636db54-ee3c-11ec-8098-394ad9c9f8f8 8fac00e2-fb67-11ec-9f2b-2115f72dd00c 7f8600d