Subject: Re: Bluetooth Products - Troubleshooting Templates
From: "Sebastian Constantin. Coldea" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Sven Thiele <[email-masked]>, Adelina <[email-masked]>, GRACE <[email-masked]>, Tiantian Xiang <[email-masked]>, Josie Lau <[email-masked]>, Shivangi Bhattacharya <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Thu, 23 Jun 2022 01:22:10 -0700 (MST)

Hi guys, edited for Sound Cutting on b-side. 

Please let me know if there are other suggestions. 

Kind regards, 

Coldea Sebastian. 

From: "Pritish Nandi" <[email-masked]> 
To: "Sven Thiele" <[email-masked]>, "Sebastian" <[email-masked]>, "Adelina" <[email-masked]>, "GRACE" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "Josie Lau" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "Pravesh Singh" <[email-masked]> 
Sent: Tuesday, June 21, 2022 2:03:14 PM 
Subject: Bluetooth Products - Troubleshooting Templates 

Hi Guys, 

Please help me creating troubleshooting template for Bluetooth headsets. I has assigned common issues to agents who would need to complete the task by Friday this week. 

This will help us immensely on to avoid some basic errors like - Irrelevent troubleshooting, basic probing missing, incorrect troubleshooting and also will speed up the resolution process faster. 

    1. Sven - Sound Cutting on A Side 
    2. Sebastian - Sound Cutting on B side 
    3. Adelina - Poor Volume A Side 
    4. Grace - Poor Volume B side 
    5. Tiantian - Static/Cracking noise on A side 
    6. Josie - Static/Cracking noise on B side 
    7. Shivangi - Headset is dead 

Please use this template as a reference for the work. 

https://docs.google.com/document/d/1EE0ZQhLibB-NNMwc1oIdMfhMV72zUZPMT7kZg7FGTeI/edit#heading=h.9aaz8rbugavx 

Let me know if you need any help. This is required by end of Friday this week. 

Regards, 
Pritish Nandi