Subject: Daily Report - 10th June- 21st June 2022
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <[email-masked]>, Tiantian Xiang <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 22 Jun 2022 02:12:35 -0700 (MST)

Hi All, 

PFB the daily report from 10th June- 21st June 2022. 

10th June- 21st June 																								
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 			RMA And Tech Questions 	Public Comment 	Internal Comment 
Josie Lau 	0 	2 	32 	34 	277 	154 	129 	54 	56 			460 	00:15:35 	06:32:40 	01:16:34 	00:00:00 	01:07:14 	09:12:03 	P 	4.50 	18 	718 	19 	699 
Kesia Nicole Belleza 	0 	20 	26 	46 	135 	21 	11 	5 	5 			151 	00:04:41 	04:51:37 	05:55:37 	00:01:51 	00:27:30 	11:21:16 	P 	4.25 	4 
Shivangi Bhattacharya 	0 	7 	39 	46 	302 	84 	52 	90 	22 	12 	0:12:00 	456 	00:32:08 	07:12:52 	01:42:48 	00:03:49 	00:42:07 	10:13:44 	P 	4.65 	17 
Grace Boussi 	0 	17 	43 	60 	308 	102 	85 	65 	16 			458 	00:36:38 	04:54:05 	02:29:59 	00:00:00 	01:05:27 	09:06:09 	P 	3.60 	15 
Denisa Magda 	0 	8 	20 	28 	138 	44 	27 	18 	24 			183 	00:07:00 	04:17:00 	00:33:55 	00:00:00 	00:04:52 	05:02:47 	P 	3.60 	5 
Ismael Zakaria 	0 	23 	23 	46 	224 	90 	82 	65 	25 			371 	01:06:03 	03:12:42 	02:38:23 	00:00:00 	01:29:54 	08:27:02 	P 	4.24 	17 
Adelina Paula Bartes 	0 	7 	37 	44 	230 	95 	76 	147 	26 	3 	0:17:00 	456 	00:36:37 	04:13:57 	02:04:24 	00:02:05 	01:13:59 	08:11:02 	P 	3.85 	20 
Sebastian Coldea 					0 	3 						0 							A 	4.00 	4 
Sven Thiele 	0 	21 	22 	43 	199 	88 	75 	99 	40 			373 	00:38:42 	06:01:25 	01:41:00 	00:00:04 	01:19:40 	09:40:51 	P 	3.93 	15 
Ritesh Kumar 	0 	18 	35 	53 	325 	57 	3 	79 	79 	47 	0:21:00 	454 	00:20:50 	00:00:00 	06:33:40 	00:00:34 	00:22:43 	07:17:47 	P 	3.29 	17 
AJ Hurry 	0 	9 	44 	53 	304 	74 	44 	36 	6 	11 	0:18:00 	395 	00:03:50 	06:35:28 	02:28:53 	00:05:52 	00:33:39 	09:47:42 	P 	3.38 	16 
Pravesh Singh 	0 	1 	19 	20 	107 	57 	25 	30 	4 	9 	0:12:00 	171 	00:11:51 	06:02:41 	01:30:24 	00:00:00 	00:47:49 	08:32:45 	P 	4.88 	8 
Jeet Behera 	0 	15 	29 	44 	324 	83 	46 	116 	1 	19 	0:18:00 	505 	01:01:25 	05:10:04 	01:32:03 	00:00:00 	01:26:30 	09:10:02 	P 	3.95 	20 
Tiantian Xiang 	0 	4 	31 	35 	252 	96 	91 	67 	61 	3 	0:16:00 	413 	00:45:30 	04:22:13 	01:03:32 	00:04:00 	01:30:55 	07:46:10 	P 	4.20 	15 
Aparna Jain 	33 	87 	249 	369 	526 	460 	0 	19 	10 			545 	00:19:54 	00:00:00 	05:55:01 	00:00:00 	00:14:05 	06:29:00 	P 	4.54 	87 
Olyvia Malakar 	0 	54 	116 	170 	548 	583 	0 	11 	9 			559 	00:05:02 	00:00:00 	02:23:09 	00:00:00 	00:10:29 	02:38:40 	P 	4.50 	54 

Regards, 
Pritish Nandi