Subject: Fwd: Evonik troubleshooting
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <[email-masked]>, Tiantian Xiang <[email-masked]>, [email-masked], mitshiko.santiago
Date: Tue, 21 Jun 2022 23:54:34 -0700 (MST)

FYI 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Franck Gampio-Killy (FRKI)" <[email-masked]>, "Jan Philipp Faber (JNFA)" <[email-masked]>, "Hamed Rahnama, HARH" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Daisuke Murata, DIUM" <[email-masked]>, "Leong Cheong Hong (TLEC)" <[email-masked]>, "Shadee Alafhash (SDLF)" <[email-masked]>, "Ross Martowski, ROMR" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, June 22, 2022 12:21:34 PM 
Subject: Evonik troubleshooting 

Hi all, 

Please note these troubleshooting steps for the customer Evonik globally. 

Evonik employees have the opportunity to download EPOS Connect from their IT software pool. So instead of recommending to download EPOS Connect from EPOS website, we should ask Evonik employees to install it from their IT software pool. 

We should not ask them to crosstest on their private PCs or make any installations there. 

NOTE: Some of their users are also connected to their EPOS Manager tenant, so there might be users who already have EPOS Connect installed. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125 ] 

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