Subject: Bluetooth Products - Troubleshooting Templates
From: Pritish Nandi <[email-masked]>
To: Sven Thiele <[email-masked]>, Sebastian <[email-masked]>, Adelina <[email-masked]>, GRACE <[email-masked]>, Tiantian Xiang <[email-masked]>, Josie Lau <[email-masked]>, Shivangi Bhattacharya <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Tue, 21 Jun 2022 04:03:14 -0700 (MST)

Hi Guys, 

Please help me creating troubleshooting template for Bluetooth headsets. I has assigned common issues to agents who would need to complete the task by Friday this week. 

This will help us immensely on to avoid some basic errors like - Irrelevent troubleshooting, basic probing missing, incorrect troubleshooting and also will speed up the resolution process faster. 

    1. Sven - Sound Cutting on A Side 
    2. Sebastian - Sound Cutting on B side 
    3. Adelina - Poor Volume A Side 
    4. Grace - Poor Volume B side 
    5. Tiantian - Static/Cracking noise on A side 
    6. Josie - Static/Cracking noise on B side 
    7. Shivangi - Headset is dead 

Please use this template as a reference for the work. 

https://docs.google.com/document/d/1EE0ZQhLibB-NNMwc1oIdMfhMV72zUZPMT7kZg7FGTeI/edit#heading=h.9aaz8rbugavx 

Let me know if you need any help. This is required by end of Friday this week. 

Regards, 
Pritish Nandi