Subject: Daily Report - 24th - 28th May 2022
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <[email-masked]>, Tiantian Xiang <[email-masked]>, Sachin Tar
Date: Mon, 30 May 2022 04:14:14 -0700 (MST)

24th May - 27th May 2022 																											
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 			RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	5 	24 	29 	97 	26 	21 	14 	19 			132 	00:06:02 	06:26:58 	01:58:47 	00:00:02 	00:36:44 	09:08:33 	P 	4.35 	17 	195 	7 	188 			
Sachin Tariyal 	0 	17 	18 	35 	52 	4 	0 	0 	3 			52 	00:00:24 	00:00:02 	00:50:46 	00:00:00 	00:00:15 	00:51:27 	P 	1.00 	1 
Shivangi Bhattacharya 	0 	6 	37 	43 	154 	56 	17 	41 	11 	8 	0:08:00 	220 	00:57:09 	04:27:31 	02:25:54 	00:00:00 	01:24:57 	09:15:31 	P 	4.18 	28 
Grace Boussi 	0 	5 	40 	45 	168 	33 	32 	44 	7 			244 	00:47:22 	06:11:00 	01:16:27 	00:00:00 	00:58:29 	09:13:18 	P 	3.91 	22 
Denisa Magda 	0 	19 	16 	35 	59 	18 	4 	21 	5 			84 	00:14:56 	04:49:50 	00:11:37 	00:00:00 	00:41:17 	05:57:40 	P 	4.55 	11 
Ismael Zakaria 	0 	3 	16 	19 	88 	23 	19 	33 	2 			140 	01:11:42 	00:23:07 	06:22:55 	00:00:00 	01:05:20 	09:03:04 	P 	4.23 	22 
Adelina Paula Bartes 	0 	13 	30 	43 	102 	24 	5 	66 	17 	4 	0:12:00 	177 	00:30:06 	06:08:32 	01:37:18 	00:00:00 	00:48:39 	09:04:35 	P 	3.96 	23 
Sebastian Coldea 	0 	10 	29 	39 	106 	31 	15 	34 	20 			155 	00:32:57 	05:46:30 	01:50:53 	00:00:00 	00:49:44 	09:00:04 	P 	4.08 	24 
Sven Thiele 	0 	18 	24 	42 	88 	19 	11 	41 	13 			140 	00:19:18 	07:04:19 	01:16:46 	00:00:00 	00:39:30 	09:19:53 	P 	4.16 	25 
Ritesh Kumar 	0 	23 	29 	52 	172 	26 	0 	27 	29 	18 	0:13:00 	217 	00:48:26 	00:00:00 	08:21:28 	00:00:00 	00:19:54 	09:29:48 	P 	3.72 	18 
AJ Hurry 	0 	35 	21 	56 	116 	25 	10 	5 	0 	1 	0:15:00 	132 							A 	3.90 	21 
Pravesh Singh 	0 	4 	14 	18 	79 	50 	24 	33 	3 	8 	0:19:00 	144 	00:13:47 	05:56:46 	01:51:56 	00:02:10 	00:51:39 	08:56:18 	P 	4.59 	17 
Jeet Behera 	0 	16 	38 	54 	180 	32 	21 	48 	3 	10 	0:17:00 	259 	00:34:31 	04:34:12 	02:11:27 	00:00:00 	01:27:54 	08:48:04 	P 	3.39 	23 
Tiantian Xiang 	0 	7 	17 	24 	90 	38 	21 	19 	20 	5 	0:06:00 	135 	00:26:52 	06:51:37 	00:51:32 	00:05:52 	00:46:33 	09:02:26 	P 	4.05 	20 
Aparna Jain 	8 	71 	268 	347 	225 	164 	0 	7 	2 			232 							P 	4.53 	102 
Olyvia Malakar 	0 	23 	133 	156 	251 	223 	0 	1 	5 			252 							P 	4.43 	91 

Regards, 
Pritish Nandi