Subject: Daily Report - 27th April - 3rd May 2022
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <[email-masked]>, Tiantian Xiang <[email-masked]>
Date: Tue, 3 May 2022 21:38:51 -0700 (MST)

27th April to 3rd May 2022 																								
	Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 
Josie Lau 	0 	3 	23 	26 	119 	42 	28 	16 	45 			163 	0:04:12 	7:29:20 	1:05:08 	0:00:00 	0:27:54 	9:06:34 	P 	4.25 	4 	316 	14 	302 
Shivangi Bhattacharya 	0 	3 	34 	37 	217 	65 	26 	52 	10 	5 	0:11:00 	300 	0:37:20 	5:49:38 	1:06:16 	0:01:49 	1:27:29 	9:02:32 	P 	3.67 	3 
Grace Boussi 	0 	11 	46 	57 	236 	93 	86 	71 	17 			393 	0:45:07 	5:24:10 	1:10:14 	0:00:00 	1:34:33 	8:54:04 	P 	5.00 	1 
Denisa Magda 	0 	7 	3 	10 	48 	15 	2 	14 	4 			64 							A 		
Ismael Zakaria 	0 	22 	34 	56 	195 	62 	49 	62 	12 			306 	1:03:21 	4:37:35 	1:36:47 	0:00:04 	1:43:24 	9:01:11 	P 	5.00 	4 
Adelina Paula Bartes 	0 	14 	27 	41 	136 	40 	18 	72 	28 	3 	0:11:00 	229 	0:40:53 	5:27:44 	1:11:11 	0:00:00 	1:38:54 	8:58:42 	P 	4.00 	4 
Sebastian Coldea 	0 	8 	26 	34 	127 	37 	20 	38 	18 			185 	0:21:30 	6:31:32 	1:04:10 	0:03:13 	0:54:04 	8:54:29 	P 	3.67 	3 
Sven Thiele 	0 	13 	29 	42 	116 	41 	19 	68 	16 			203 	0:32:47 	6:15:17 	1:21:55 	0:00:00 	1:11:34 	9:21:33 	P 	5.00 	4 
Ritesh Kumar 	0 	24 	40 	64 	182 	29 	4 	58 	50 	25 	0:17:00 	269 	1:00:50 	0:00:32 	8:22:39 	0:00:00 	0:36:18 	10:00:19 	P 		
AJ Hurry 	0 	3 	39 	42 	204 	52 	31 	51 	8 	5 	0:11:00 	291 	0:40:07 	6:31:37 	1:48:13 	0:02:38 	0:52:10 	9:54:45 	P 	5.00 	1 
Pravesh Singh 	0 	2 	38 	40 	178 	74 	39 	55 	5 	16 	0:12:00 	288 	0:39:11 	5:21:47 	1:00:33 	0:00:00 	1:54:02 	8:55:33 	P 	5.00 	1 
Jeet Behera 	0 	7 	48 	55 	230 	57 	26 	68 	28 	12 	0:16:00 	336 	0:51:14 	4:12:31 	2:20:08 	0:00:00 	1:34:42 	8:58:35 	P 	3.67 	3 
Tiantian Xiang 	0 	4 	18 	22 	89 	28 	18 	22 	10 	2 	0:18:00 	131 	0:13:52 	7:23:01 	0:59:15 	0:00:00 	0:26:33 	9:02:41 	P 	4.00 	2 
Aparna Jain 	12 	33 	327 	372 	339 	290 	0 	5 	2 			344 							P 	4.13 	8 
Olyvia Malakar 	0 	16 	119 	135 	104 	58 	0 					104 							P 	4.75 	4 

Regards, 
Pritish Nandi