Subject: Daily Report - 19th - 21st Apr
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <[email-masked]>, Tiantian Xiang <[email-masked]>
Date: Thu, 21 Apr 2022 22:47:14 -0700 (MST)

19-21 Apr 2022 																											
	Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	1 	26 	27 	76 	42 	30 	18 	18 			124 	00:13:01 	06:34:15 	00:53:00 	00:00:02 	01:29:11 	09:09:29 	P 	4.73 	15 	218 	4 	214 	0 	0 	0 
Shivangi Bhattacharya 	0 	8 	41 	49 	130 	27 	14 	41 	16 	7 	02:45:00 	192 	00:45:23 	05:58:20 	01:21:45 	00:06:01 	00:52:40 	09:04:09 	P 	4.13 	16 
Grace Boussi 	0 	10 	46 	56 	138 	26 	22 	36 	8 			196 	00:19:21 	06:17:33 	01:09:50 	00:00:00 	01:12:50 	08:59:34 	L 	4.00 	14 
Denisa Magda 	0 	14 	13 	27 	82 	16 	2 	12 	6 			96 	00:31:18 	04:17:04 	02:16:20 	00:00:42 	00:25:57 	07:31:21 	L 	4.00 	11 
Ismael Zakaria 	0 	17 	25 	42 	97 	37 	19 	26 	8 			142 	00:33:44 	05:36:47 	01:17:21 	00:00:00 	01:25:57 	08:53:49 	P 	4.04 	23 
Adelina Paula Bartes 	0 	13 	21 	34 	88 	24 	10 	51 	36 	1 	00:03:00 	150 	00:38:35 	05:42:44 	01:34:52 	00:00:06 	01:03:13 	08:59:30 	L 	4.60 	20 
Sebastian Coldea 	0 	7 	28 	35 	96 	30 	18 	25 	17 			139 	00:37:17 	05:45:13 	01:38:40 	00:00:00 	00:56:50 	08:58:00 	L 	3.23 	13 
Sven Thiele 	0 	17 	25 	42 	71 	21 	17 	22 	1 			110 	00:25:52 	06:35:06 	01:20:59 	00:00:00 	00:59:12 	09:21:09 	L 	4.19 	21 
Ritesh Kumar 	0 	18 	44 	62 	116 	18 	0 	7 	6 	12 	00:13:00 	135 	00:03:16 	00:00:00 	09:02:52 	00:01:53 	00:08:47 	09:16:48 	P 	4.17 	23 
AJ Hurry 	0 	6 	46 	52 	123 	31 	16 	12 	3 	4 	00:15:00 	155 	00:56:00 	05:08:49 	01:56:29 	00:02:19 	01:03:05 	09:06:42 	P 	5.00 	11 
Pravesh Singh 	0 	8 	23 	31 	130 	58 	27 	11 	4 	10 	00:11:00 	178 	00:36:48 	03:11:00 	03:31:09 	00:08:20 	00:42:15 	08:09:32 	P 	4.67 	15 
Jeet Behera 	0 	10 	41 	51 	64 	18 	10 	26 	8 	4 	00:22:00 	104 	00:39:23 	05:08:04 	01:56:06 	00:00:00 	01:17:41 	09:01:14 	A 	3.08 	12 
Tiantian Xiang 	0 	4 	24 	28 	69 	28 	23 	22 	10 	4 	00:12:00 	118 	01:33:06 	05:01:13 	00:54:01 	00:00:00 	01:19:18 	08:47:38 	P 	4.00 	8 
Aparna Jain 	1 	56 	202 	259 	219 	170 	0 	7 	3 			226 	00:03:56 	00:00:00 	06:02:40 	00:00:00 	00:04:58 	06:11:34 	P 	4.61 	83 
Daniele Castiglioni 	8 	32 	204 	244 	233 	153 	0 	1 	0 			234 							P 	4.48 	95 

Regards, 
Pritish Nandi