Subject: Daily Report - 6th-8th April 2022
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhattacharya <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <[email-masked]>,
Date: Sun, 10 Apr 2022 23:08:00 -0700 (MST)

6-8th April 2022 																											
	Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	7 	28 	35 	108 	37 	24 	19 	25 	2 	00:07:09 	153 	00:33:36 	07:06:41 	00:36:47 	00:00:09 	00:59:12 	09:16:25 	P 	5.00 	8 	266 	22 	244 	0 	0 	0 
Bharat Bhattacharya 	0 	10 	44 	54 	113 	41 	12 	47 	3 	11 	00:14:18 	183 	00:31:43 	04:35:20 	03:06:52 	00:00:00 	01:08:58 	09:22:53 	P 	4.50 	8 
Shivangi Bhattacharya 	0 	5 	35 	40 	96 	37 	16 	37 	13 	2 	00:12:15 	151 	00:41:44 	06:18:46 	00:59:00 	00:00:00 	01:11:19 	09:10:49 	P 	4.00 	4 
Grace Boussi 	0 	8 	37 	45 	103 	31 	22 	26 	6 	1 	00:23:29 	152 	00:21:10 	06:28:03 	01:32:18 	00:00:00 	00:51:05 	09:12:36 	P 	3.50 	4 
Denisa Magda 	0 	18 	17 	35 	44 	17 	7 	6 	3 	2 	00:57:11 	59 	00:30:43 	03:17:53 	00:13:29 	00:00:00 	00:45:02 	04:47:07 	P 	4.20 	5 
Ismael Zakaria 	0 	11 	24 	35 	107 	29 	21 	31 	15 	4 	00:28:36 	163 	00:42:51 	05:32:22 	01:27:39 	00:00:00 	01:23:17 	09:06:09 	P 	4.27 	11 
Adelina Paula Bartes 	0 	16 	23 	39 	71 	23 	9 	45 	4 	7 	00:08:10 	132 	01:20:13 	05:00:39 	01:17:36 	00:00:00 	01:39:44 	09:18:12 	P 	4.38 	8 
Sebastian Coldea 	0 	7 	32 	39 	67 	23 	23 	9 	10 	4 	00:09:11 	103 	00:58:54 	05:51:17 	01:26:57 	00:00:00 	00:57:59 	09:15:07 	P 	2.63 	8 
Sven Thiele 	0 	8 	26 	34 	65 	22 	16 	38 	9 	2 	00:26:33 	121 	00:39:18 	08:31:23 	07:18:33 	00:00:00 	01:46:16 	18:15:30 	P 	4.00 	6 
Ritesh Kumar 	0 	19 	32 	51 	134 	25 	3 	9 	19 	5 	00:10:13 	151 	00:18:32 	08:54:21 	01:14:41 	00:00:00 	00:15:45 	10:43:19 	P 	3.80 	10 
AJ Hurry 	0 	14 	38 	52 	142 	33 	10 	15 	5 	1 	00:10:13 	168 	00:35:53 	21:45:51 	01:18:42 	00:00:02 	00:50:05 	00:30:33 	P 	5.00 	5 
Pravesh Singh 	0 	2 	15 	17 	48 	38 	11 	18 	1 	9 	00:19:24 	86 	00:11:06 	20:55:49 	02:45:09 	00:00:05 	00:38:26 	00:30:35 	P 	5.00 	2 
Jeet Behera 	0 	16 	29 	45 	127 	20 	7 	49 	17 	2 	00:18:23 	185 	00:27:01 	06:09:52 	08:28:52 	00:00:03 	00:44:06 	15:49:54 	P 	2.50 	4 
Tiantian Xiang 	0 	7 	24 	31 	75 	25 	23 	12 	15 	4 	00:45:57 	114 	00:13:21 	07:04:45 	00:47:33 	00:00:05 	00:44:58 	08:50:42 	P 	4.80 	5 
Aparna Jain 	1 	37 	225 	263 	247 	185 	0 	10 	11 			257 	06:54:55 	00:00:00 	00:07:34 	00:00:00 	00:45:48 	07:48:17 	P 	4.62 	29 
Daniele Castiglioni 	10 	55 	292 	357 	236 	127 	0 	1 	2 			237 	00:00:53 	00:00:00 	06:50:04 	00:00:00 	00:00:55 	06:51:52 	P 	4.43 	30 

Regards, 
Pritish Nandi