Subject: Daily Report - 31st March and 1st April 2022
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhattacharya <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <[email-masked]>,
Date: Mon, 4 Apr 2022 01:05:32 -0700 (MST)

31st March -1st April 2022 																											
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	1 	33 	34 	77 	35 	15 	16 	22 	2 	0:14:00 	110 	00:11:54 	07:13:38 	00:55:07 	00:06:26 	00:41:29 	09:08:34 	P 	4.35 	20 	193 	11 	182 	0 	0 	
Bharat Bhattacharya 	0 	15 	36 	51 	100 	38 	11 	25 	2 	5 	0:08:00 	141 	00:34:10 	06:42:31 	00:44:43 	00:00:00 	01:02:20 	09:03:44 	P 	3.64 	28 
Shivangi Bhattacharya 	0 	14 	38 	52 	83 	25 	8 	28 	7 	6 	0:09:00 	125 	00:22:44 	06:55:17 	01:12:53 	00:04:42 	00:37:34 	09:13:10 	P 	4.22 	27 
Grace Boussi 	0 	13 	28 	41 	68 	24 	13 	18 	5 	1 	0:05:00 	100 	00:22:45 	05:44:33 	01:15:46 	00:00:00 	01:34:30 	08:57:34 	P 	4.08 	24 
Denisa Magda 	0 	19 	16 	35 	38 	14 	7 	9 	7 	3 	0:16:00 	57 	00:07:55 	04:06:34 	01:54:26 	00:00:24 	00:15:49 	06:25:08 	P 	4.35 	20 
Ismael Zakaria 	0 	18 	19 	37 	59 	22 	12 	26 	4 	2 	0:11:00 	99 	00:48:25 	05:01:17 	01:30:24 	00:00:00 	01:40:20 	09:00:26 	P 	4.53 	32 
Adelina Paula Bartes 	0 	12 	24 	36 	60 	14 	6 	36 	7 	3 	0:08:00 	105 	00:56:08 	05:31:08 	01:27:16 	00:00:09 	01:09:05 	09:03:46 	P 	4.58 	19 
Sebastian Coldea 	0 	12 	26 	38 	56 	20 	14 	3 	4 	2 	0:10:00 	75 	00:31:20 	06:18:44 	01:27:29 	00:00:00 	00:36:57 	08:54:30 	P 	4.33 	21 
Sven Thiele 	0 	16 	25 	41 	47 	13 	9 	18 	2 	2 	0:10:00 	76 	00:26:15 	06:28:33 	01:22:01 	00:00:00 	01:14:32 	09:31:21 	P 	4.38 	34 
Ritesh Kumar 	0 	11 	41 	52 	85 	6 	3 	11 	3 	1 	0:08:00 	100 	00:09:51 	05:35:40 	03:16:44 	00:00:00 	00:27:13 	09:29:28 	P 	4.43 	21 
AJ Hurry 	0 	14 	33 	47 	80 	24 	10 	4 	0 	1 	0:06:00 	95 	00:33:27 	05:28:40 	01:39:04 	00:00:00 	01:04:27 	08:45:38 	P 	4.77 	22 
Pravesh Singh 	0 	5 	15 	20 	37 	31 	13 	10 	0 	2 	0:12:00 	62 	00:25:53 	06:09:07 	00:26:36 	00:00:00 	00:53:55 	07:55:31 	P 	4.76 	21 
Jeet Behera 	0 	10 	42 	52 	71 	8 	6 	36 	8 	2 	0:10:00 	115 	00:26:50 	05:28:26 	02:41:10 	00:00:00 	01:05:43 	09:42:09 	P 	3.67 	9 
Tiantian Xiang 	0 	8 	23 	31 	49 	11 	12 	5 	9 	1 	0:21:00 	67 	00:26:33 	05:45:29 	01:47:50 	00:03:12 	00:55:05 	08:58:09 	P 	4.54 	13 
Aparna Jain 	1 	37 	195 	233 	121 	73 	0 	5 	6 			126 	00:02:03 	00:00:00 	02:23:10 	00:00:00 	00:02:05 	02:27:18 	P 	4.53 	122 
Daniele Castiglioni 	8 	58 	312 	378 	143 	137 						143 							P 	4.49 	85 

Regards, 
Pritish Nandi