Subject: Fwd: Daily Report - 22 March till 24 March 2022
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhattacharya <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <[email-masked]>,
Date: Fri, 25 Mar 2022 03:21:37 -0700 (MST)

From: "Pritish Nandi" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Friday, March 25, 2022 3:51:03 PM 
Subject: Daily Report - 22 March till 24 March 2022 

Hi All, 

PFB the daily report for last 3 days. 

Spoken to defaulters for ACW and Away time. 

22-24 March 2022 																											
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	1 	33 	34 	93 	34 	35 	22 	22 	2 	0:17:00 	152 	00:30:10 	06:09:09 	00:46:44 	00:00:15 	01:37:26 	09:03:44 	P 	4.44 	16 	326 	7 	319 	0 	0 	0 
Bharat Bhattacharya 	0 	3 	41 	44 	116 	37 	17 	44 	4 	10 	0:13:00 	187 	00:36:26 	05:34:39 	01:22:22 	00:00:00 	01:33:30 	09:06:57 	P 	3.67 	21 
Shivangi Bhattacharya 	0 	3 	34 	37 	117 	22 	17 	26 	12 	4 	0:14:00 	164 	00:34:27 	06:50:31 	01:18:34 	00:02:11 	01:27:23 	10:13:06 	P 	4.12 	17 
Grace Boussi 	0 	13 	38 	51 	140 	34 	30 	26 	7 	6 	0:14:00 	202 	01:54:32 	04:02:28 	01:40:51 	00:00:00 	01:35:50 	09:13:41 	P 	3.88 	16 
Denisa Magda 	0 	19 	14 	33 	58 	14 	7 	14 	7 	1 	0:21:00 	80 	00:07:32 	03:59:02 	00:24:33 	00:00:00 	00:22:50 	04:53:57 	P 	4.33 	18 
Ismael Zakaria 	0 	13 	29 	42 	120 	37 	24 	47 	7 	6 	0:16:00 	197 	01:30:10 	04:22:27 	01:28:14 	00:00:00 	01:37:58 	08:58:49 	P 	4.58 	24 
Adelina Paula Bartes 	0 	10 	30 	40 	85 	19 	13 	45 	18 	8 	0:18:00 	151 	02:51:44 	02:45:01 	02:22:02 	00:00:00 	01:51:35 	09:50:22 	P 	4.67 	12 
Sebastian Coldea 	0 	9 	35 	44 	104 	22 	15 	11 	11 	3 	0:17:00 	133 	00:26:30 	06:07:23 	02:14:51 	00:00:00 	00:28:44 	09:17:28 	P 	4.27 	15 
Sven Thiele 	0 	10 	25 	35 	71 	26 	17 	31 	6 	2 	0:27:00 	121 	00:36:50 	06:14:05 	01:05:36 	00:00:01 	01:33:32 	09:30:04 	P 	4.36 	22 
Ritesh Kumar 	0 	13 	29 	42 	121 	26 	8 	25 	19 	1 	0:47:00 	155 	01:17:32 	06:28:02 	01:03:02 	00:00:00 	00:54:30 	09:43:06 	P 	4.31 	16 
AJ Hurry 	0 	5 	42 	47 	128 	23 	8 	37 	5 	2 	0:09:00 	175 	00:24:58 	06:45:14 	01:37:49 	00:00:00 	01:11:24 	09:59:25 	P 	4.79 	14 
Pravesh Singh 	0 	2 	25 	27 	78 	29 	19 	34 	5 	12 	0:12:00 	143 	00:19:13 	07:03:43 	01:04:40 	00:00:00 	01:03:34 	09:31:10 	P 	4.75 	20 
Jeet Behera 	0 	17 	31 	48 	94 	18 	16 	28 	17 			138 	01:05:59 	03:28:23 	03:20:26 	00:00:00 	01:35:50 	09:30:38 	P 	3.50 	4 
Tiantian Xiang 	0 	4 	30 	34 	74 	18 	18 	10 	7 			102 	02:30:34 	04:58:28 	00:32:31 	00:00:00 	00:59:32 	09:01:05 	P 	4.82 	11 
Aparna Jain 	0 	47 	198 	245 	234 	114 	0 	8 	4 			242 	00:01:25 	00:00:00 	05:52:58 	00:00:00 	00:02:02 	05:56:25 	P 	4.51 	92 
Daniele Castiglioni 	15 	37 	280 	332 	249 	198 	0 	6 	6 			255 	00:03:59 	00:00:00 	06:17:58 	00:00:00 	00:07:11 	06:29:08 	P 	4.40 	60 

Regards, 
Pritish Nandi