Subject: Daily Report - 09/03/2022
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhattacharya <[email-masked]>, Bharat Bhushan <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <
Date: Thu, 10 Mar 2022 04:47:30 -0700 (MST)

09/03/2022 																											
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	5 	39 	44 	40 	23 	23 	12 	4 	2 	0:12:00 	77 	01:30:40 	04:31:15 	00:53:23 	00:01:34 	02:14:17 	09:11:09 	P 	4.25 	8 	117 	10 	107 	0 	0 	Training 
Bharat Bhattacharya 	0 	3 	43 	46 	42 	8 	5 	7 	1 	2 	0:15:00 	56 	00:36:35 	05:35:19 	01:17:12 	00:00:00 	01:35:28 	09:04:34 	P 	3.33 	9 
Shivangi Bhattacharya 	0 	8 	51 	59 	51 	6 	7 	18 	4 	3 	0:08:00 	79 	00:34:10 	07:23:52 	00:27:25 	00:00:47 	01:40:43 	10:06:57 	P 	3.71 	7 
Grace Boussi 	0 	13 	31 	44 	39 	8 	7 	6 	1 	1 	0:10:00 	53 	01:18:14 	04:48:48 	01:36:37 	00:00:04 	01:33:31 	09:17:14 	P 	3.78 	9 
Denisa Magda 	0 	12 	16 	28 	19 	3 	2 	9 	3 			30 	00:17:57 	03:44:24 	00:21:43 	00:00:00 	00:39:22 	05:03:26 	P 	4.55 	11 
Ismael Zakaria 	0 	10 	32 	42 	43 	4 	5 	12 	5 	2 	0:28:00 	62 	01:06:39 	04:06:13 	02:24:40 	00:00:00 	01:26:58 	09:04:30 	P 	4.54 	13 
Rosette Modiri 	0 	13 	32 	45 	47 	3 	3 	13 	0 	4 	0:16:00 	67 	00:12:26 	06:20:34 	01:49:04 	00:01:42 	00:44:23 	09:08:09 	P 	4.83 	6 
Adelina Paula Bartes 	0 	5 	40 	45 	26 	2 	3 	10 	8 	1 	0:43:00 	40 	01:04:36 	03:02:18 	04:23:08 	00:00:07 	00:48:25 	09:18:34 	P 	5.00 	2 
Sebastian Coldea 	0 	14 	27 	41 	25 	8 	9 	3 	2 			37 	00:44:53 	06:00:16 	01:10:32 	00:00:00 	00:57:55 	08:53:36 	P 	4.50 	4 
Sven Thiele 	0 	23 	24 	47 	25 	5 	6 	8 	2 	1 	0:09:00 	40 	00:25:58 	07:10:11 	01:06:35 	00:00:02 	00:47:26 	09:30:12 	P 	4.75 	8 
Ritesh Kumar 	0 	15 	33 	48 	35 	1 	1 	8 	10 	1 	0:24:00 	45 	01:07:57 	05:51:27 	02:48:07 	00:04:16 	00:46:03 	10:37:50 	P 	4.43 	7 
AJ Hurry 	0 	4 	34 	38 	54 	4 	4 	4 	0 	2 	0:13:00 	64 	02:54:49 	04:33:08 	02:13:40 	00:00:00 	00:39:15 	10:20:52 	P 	4.86 	7 
Bharat Bhushan 	0 	6 	27 	33 	62 	4 	3 	3 	8 			68 	00:07:16 	07:29:59 	01:02:13 	00:00:00 	00:20:50 	09:00:18 	P 	4.89 	9 
Pravesh Singh 	0 	5 	18 	23 	19 	8 	8 	2 	0 	5 	0:12:00 	34 	00:18:13 	07:06:26 	01:07:41 	00:00:00 	01:03:10 	09:35:30 	P 	4.43 	7 
Jeet Behera 	0 	3 	6 	9 	6 	0 						6 							P 		
Tiantian Xiang 	0 	7 	5 	12 	10 	0 						10 							P 		
Aparna Jain 	1 	61 	211 	273 	68 	1 	0 	2 	2 			70 	00:03:06 	00:00:00 	06:33:46 	00:00:00 	00:04:21 	06:41:13 	P 	4.66 	38 
Daniele Castiglioni 	31 	48 	233 	312 	55 	0 						55 							P 	4.41 	29 

Regards, 
Pritish Nandi