Subject: Daily Report - 17th and 18th Feb
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhattacharya <[email-masked]>, Bharat Bhushan <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <
Date: Sat, 19 Feb 2022 04:09:05 -0700 (MST)

17-18 Feb 2022 																											
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	1 	13 	44 	58 	107 	48 	38 	19 	27 	5 	0:12:00 	169 	00:39:25 	05:02:03 	00:55:37 	00:00:47 	02:17:35 	08:55:27 	P 	4.40 	10 	219 	5 	214 	0 	0 	NA 
Bharat Bhattacharya 	0 	0 	54 	54 	91 	29 	10 	30 	2 	10 	0:13:00 	141 	00:28:38 	06:00:12 	01:57:26 	00:00:00 	01:07:14 	09:33:30 	P 	3.56 	18 
Shivangi Bhattacharya 	0 	15 	42 	57 	127 	28 	10 	30 	12 	6 	0:14:00 	173 	00:31:08 	06:36:58 	01:04:22 	00:00:02 	00:46:28 	08:58:58 	P 	3.21 	14 
Grace Boussi 	0 	20 	35 	55 	78 	22 	19 	20 	8 	3 	0:13:00 	120 	00:38:19 	05:47:43 	01:32:18 	00:00:00 	01:03:24 	09:01:44 	P 	4.75 	8 
Denisa Magda 	0 	19 	19 	38 	26 	7 	6 	8 	3 			40 	00:19:43 	04:37:54 	00:00:30 	00:00:01 	00:22:30 	05:20:38 	P 	3.90 	10 
Ismael Zakaria 	0 	18 	30 	48 	48 	21 	14 	17 	6 	7 	0:13:00 	86 	00:47:33 	03:12:19 	02:47:23 	00:00:00 	01:58:53 	08:46:08 	P 	4.75 	8 
Rosette Modiri 	0 	14 	45 	59 	60 	15 	19 	21 	11 	2 	0:08:00 	102 	00:32:18 	05:36:28 	01:34:09 	00:00:00 	01:11:05 	08:54:00 	P 	4.44 	9 
Adelina Paula Bartes 	0 	10 	31 	41 	66 	22 	11 	21 	7 	1 	0:45:00 	99 	00:43:58 	05:30:44 	01:58:27 	00:00:00 	00:46:54 	09:00:03 	P 	4.13 	15 
Sebastian Coldea 	0 	3 	46 	49 	68 	11 	9 	10 	3 	1 	0:21:00 	88 	00:34:14 	05:55:12 	01:48:14 	00:00:00 	00:38:30 	08:56:10 	P 	4.11 	18 
Sven Thiele 	0 	7 	36 	43 	49 	10 	4 	16 	10 	1 	0:12:00 	70 	00:20:44 	06:47:43 	02:01:10 	00:00:00 	00:39:40 	09:49:17 	P 	3.87 	23 
Ritesh Kumar 	0 	25 	21 	46 	73 	12 	14 	16 	11 			103 	01:32:16 	03:20:36 	02:17:15 	00:00:00 	00:59:21 	08:09:28 	P 	2.83 	6 
AJ Hurry 	0 	3 	44 	47 	92 	21 	9 	22 	1 			123 	00:49:08 	06:55:23 	01:40:21 	00:00:00 	01:16:50 	10:41:42 	P 	4.40 	15 
Bharat Bhushan 	0 	5 	30 	35 	120 	36 	11 	13 	11 	2 	0:08:00 	146 	00:25:45 	05:50:39 	00:48:36 	00:00:00 	02:27:10 	09:32:10 	P 	4.75 	12 
Pravesh Singh 	0 	4 	18 	22 	51 	34 	10 	17 	1 	9 	0:13:00 	87 	00:31:48 	04:49:15 	02:20:49 	00:00:00 	01:24:29 	09:06:21 	P 	4.42 	12 
Aparna Jain 	1 	1 	278 	280 	235 	211 	0 	3 	1 			238 	00:03:26 	00:00:00 	02:40:04 	00:00:00 	00:13:49 	02:57:19 	P 	4.40 	65 
Daniele Castiglioni 	13 	28 	205 	246 	114 	88 	0 	2 	1 			116 	00:00:36 	00:00:00 	01:19:30 	00:00:32 	00:01:58 	01:22:36 	P 	4.31 	52 

Regards, 
Pritish Nandi