Subject: Daily Report - 01/02/2022
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhattacharya <[email-masked]>, Bharat Bhushan <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Josie Lau <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <
Date: Tue, 1 Feb 2022 23:44:56 -0700 (MST)

01/01/2022 																										
		Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	34 	18 								0 							A 			37 	3 	34 	0 	0 	Training 
Bharat Bhattacharya 	0 	7 	42 	131 	38 	5 	10 	3 	2 	0:13:00 	148 	00:29:49 	06:41:33 	01:16:54 	00:00:00 	00:43:42 	09:11:58 	P 	5.00 	1 
Shivangi Bhattacharya 	0 	8 	38 	102 	36 	3 	4 	3 	1 	0:11:00 	110 	00:10:09 	07:30:53 	00:48:35 	00:00:00 	00:27:50 	08:57:27 	P 		
Grace Boussi 	0 	31 	21 	94 	25 	6 	15 	7 	1 	0:55:00 	116 	00:38:34 	05:59:39 	01:34:16 	00:00:05 	00:57:04 	09:09:38 	P 		
Denisa Magda 	0 	28 	6 								0 							A 		
Ismael Zakaria 	0 	26 	28 	69 	25 	5 	5 	1 			79 	00:25:29 	05:08:28 	02:29:03 	00:00:06 	00:51:34 	08:54:40 	P 		
Rosette Modiri 	0 	30 	34 	214 	50 	11 	14 	2 	3 	0:55:00 	242 	00:26:52 	03:53:05 	02:02:46 	00:00:54 	03:09:19 	09:32:56 	P 	5.00 	1 
Taha Amir 	0 	13 	41 	97 	26 	3 	9 	7 	2 	0:28:00 	111 	00:13:04 	05:19:54 	02:33:46 	00:00:00 	01:17:05 	09:23:49 	P 	1.00 	2 
Adelina Paula Bartes 	0 	12 	25 	95 	19 	7 	20 	5 	1 	0:13:00 	123 	03:28:41 	02:44:21 	02:27:23 	00:00:05 	01:28:29 	10:08:59 	P 		
Sebastian Coldea 	0 	13 	21 	106 	23 	11 	6 	7 			123 	01:02:09 	04:49:40 	01:47:04 	00:00:00 	01:18:21 	08:57:14 	P 	5.00 	1 
Sven Thiele 	0 	21 	27 	100 	26 	11 	5 	0 			116 	01:15:24 	05:54:17 	01:12:01 	00:00:00 	00:59:50 	09:21:32 	P 	4.50 	2 
Ritesh Kumar 	0 	26 	28 	63 	20 	1 	8 	7 			72 	00:17:30 	05:20:59 	03:13:40 	00:00:00 	00:23:41 	09:15:50 	P 	4.00 	1 
AJ Hurry 	0 	13 	41 	256 	90 	7 	16 	0 	1 	0:06:00 	280 	01:12:30 	04:38:27 	01:55:56 	00:00:03 	02:27:21 	10:14:17 	P 	5.00 	1 
Bharat Bhushan 	0 	12 	37 	106 	35 	3 	8 	2 	2 	0:19:00 	119 	00:07:03 	07:55:50 	01:06:56 	00:00:12 	00:49:48 	09:59:49 	P 	5.00 	1 
Md. Modassir Hassan 	0 	20 	34 	215 	68 	4 	31 	1 	2 	0:34:00 	252 	02:28:35 	01:57:18 	03:32:49 	00:00:00 	01:29:32 	09:28:14 	P 	5.00 	2 
Pravesh Singh 	0 	2 	6 	31 	1 						31 							P 		
Aparna Jain 	0 	48 	181 	77 	84 	0 	0 	1 			77 							P 	5.00 	3 
Daniele Castiglioni 	12 	39 	182 	184 	56 						184 							P 		

Regards, 
Pritish Nandi