Subject: Ticket Handling Procedure change
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, Abhishek Kumar <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhattacharya <[email-masked]>, Bharat Bhushan <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Josie Lau <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, abhishek kumar <[email-masked]>
Date: Fri, 28 Jan 2022 05:26:18 -0700 (MST)

Hi All, 

Thank you all for joining the meeting yesterday and today. 

As discussed, we will start working on our tickets as per "Requester update" from now on. The follow up with tickets can be done later however, our priority would be to reply to that customer who is replying to our 
emails instantly. 

This would definitely yield results on a long-term basis. There cannot be any deviation from this and we would be monitoring this very closely. 

If you have any questions, you are welcome to contact me and Abhishek so that we can help you further. 

Also, we discussed that any customer is most active within the first 3-5 days, so we need to make sure we make the most of the outbound calls to these customers even though the tickets are pending. We would not be waiting for 
the ticket to get open to call or email them. This would increase our customer contact and response and we will have fewer repeat tickets or bad surveys. 

Let me know if you have any questions. 

NOTE: As not everybody checks emails, I have posted this message in Teams Groups as well. 

Regards, 
Pritish Nandi