Subject: Ticket Assigned - Conversation with hi
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jul 2022 07:32:01 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9577040354 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544794152            11:14 AM, 05th Jul                     hi                    Hey           11:15 AM, 05th Jul                   Mohammed                    Hi , Good Afternoon, thank you for contacting us. I'm Mohammed .I will be happy to help you.           11:15 AM, 05th Jul                     hi                    When will I get my order           11:16 AM, 05th Jul                     hi                    Yesterday I got the message of its out for delivery           11:16 AM, 05th Jul                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:16 AM, 05th Jul                     hi                    Still no one contacted           11:16 AM, 05th Jul                   Mohammed                   Is this contact number correct 971544794152 ?           11:16 AM, 05th Jul                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           11:19 AM, 05th Jul                     hi                    Yes           11:19 AM, 05th Jul                     hi                    That the contact number           11:19 AM, 05th Jul                     hi                    ??           11:22 AM, 05th Jul                     hi                    Are u there?           11:22 AM, 05th Jul                   Mohammed                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (971544794152)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           11:25 AM, 05th Jul                   Mohammed                   Is there anything else may I assist you?           11:29 AM, 05th Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:31 AM, 05th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4584833