Subject: Ticket Assigned - Conversation with mariam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jul 2022 06:32:21 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariam mariam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mariam Bot:  Hi Mariam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559131538            10:14 AM, 05th Jul                   Mohammed                    Hi Mariam, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           10:15 AM, 05th Jul                     mariam                    Please i have 2 order to refund but only one that i had email that you receive it           10:16 AM, 05th Jul                     mariam                    And it had been collected after the first one           10:16 AM, 05th Jul                     mariam                    I need to know the status refund for this order number           10:16 AM, 05th Jul                     mariam                    9576007403           10:17 AM, 05th Jul                     mariam                    Hello           10:18 AM, 05th Jul                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:18 AM, 05th Jul                     mariam                    Ok           10:19 AM, 05th Jul                   Mohammed                   We would like to inform you that we have processed the refund of amount (AED 174.4) on (04/07/2022) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           10:19 AM, 05th Jul                   Mohammed                   Is there anything else may I assist you?           10:19 AM, 05th Jul                     mariam                    Not this one           10:19 AM, 05th Jul                     mariam                    I have 2 order           10:19 AM, 05th Jul                   Mohammed                   Could you please share your order number so that I can assist you further?           10:22 AM, 05th Jul                   Mohammed                   Hi Mariam, I'm not getting a response from you. Are we still connected?           10:23 AM, 05th Jul                   Mohammed                   Hi Mariam, I have not received a response from you still, please confirm if we are still connected?           10:27 AM, 05th Jul                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:31 AM, 05th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4584537