Subject: Note Added - [#4573960] Store issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jul 2022 16:45:39 +0000

Hi ,    jainul hussain added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4573960    Subject:  Store issue   Requester: Jonathan Kelly    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMB0F3DC989B594B4B99262F37C8024D24" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sonam</span></a>
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<div class="MsoNormal">Please find following customer complain and kindly request you to share the actions what you have taken..</div>
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<div class="MsoNormal">Best Regards!<span style='font-size:12.0pt;font-family:"MS PGothic",sans-serif'></span>
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<div class="MsoNormal">M.Hussain<span style='font-size:12.0pt;font-family:"MS PGothic",sans-serif'></span>
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<div class="MsoNormal">Sr. Executive – Retail Operations<span style='font-size:12.0pt;font-family:"MS PGothic",sans-serif'></span>
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<div class="MsoNormal">M : +971 561 997 151<span style='font-size:12.0pt;font-family:"MS PGothic",sans-serif'></span>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, July 3, 2022 11:00 AM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4573960] - Store issue</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Store name:centrepoint Dalma mall, Abu Dhabi</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Customer Name:Jonathan</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Customer contact number:+971585020574</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Customer complain:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>I was happy with my selection of two shirts which I felt were good quality and good value as well a pair of shorts to which I felt similarly.I went to pay for the goods and
 I was asked did I want to try the perfume at the cash register, to which I replied, politely, no. To which I was then further asked again if I would like to try, because it was on sale, to which I again said, no thanks. Then, a third time I was asked to try
 and not to buy, that I did not have to buy the item to smell, already frustrated, I clearly said no once again.<br>
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I still wanted to continue with the sale even at that point and then it came to giving my phone number. I gave my phone number, however, there was a problem with me receiving the text, so I asked is it really necessary to give my phone number? (Which it is
 NOT) To which the lady then angrily turned/swiped the card machine reader towards me.<br>
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At that point I contemplated the whole situation and decided to walk away. To which the very nice lady (sarcasm) laughed as I walked away. As an Irish man living in Dubai and the UAE for a number of years now, I have never had such an unpleasant experience
 to which it has made me upset. As someone who struggles with social anxiety, what an extremely unpleasant and upsetting experience to which has caused me quite considerable distress.<br>
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Needless to say, that was the last time I will be visiting Centrepoint in Dalma Mall, and Dalma Mall / Centrepoint, period for that matter. Shout out to the woman who made all of this possible at circa 11:45am on Saturday 2nd July, with medium length brown/dirty
 blonde hair, I hope she had a great rest of her day because she just ruined mine.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Kindly assist on the below case.<br>
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Thank you for your help!<br>
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Regards,<br>
M.Murshed</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4573960:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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