Subject: Ticket Assigned - Conversation with saravanan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jul 2022 08:35:58 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saravanan saravanan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saravanan Bot:  Hi Saravanan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97477323359            12:21 PM, 04th Jul                   Mohammed                    Hi Saravanan, Good afternoon, thank you for contacting us. I'm Mohammed .I will be happy to help you.           12:22 PM, 04th Jul                     saravanan                    I have shukran card           12:23 PM, 04th Jul                     saravanan                    alreayd           12:23 PM, 04th Jul                     saravanan                    i wanna add my points to recent purchase           12:23 PM, 04th Jul                   Mohammed                   Please note that shukran card linked on 07/04/2022 and the point will be added for all order placed after this date.           12:25 PM, 04th Jul                     saravanan                    what if i have shukran points already           12:26 PM, 04th Jul                     saravanan                    how can i use it           12:26 PM, 04th Jul                   Mohammed                   You can pay using shukran if you have more than 200 point           12:27 PM, 04th Jul                   Mohammed                   You can choose pau using shukran when you place the order.           12:27 PM, 04th Jul                     saravanan                    i have 240 points           12:27 PM, 04th Jul                     saravanan                    ouch i forgot to add           12:28 PM, 04th Jul                   Mohammed                   You can place order using this point as you have  275.0           12:31 PM, 04th Jul                   Mohammed                   Is there anything else may I assist you?           12:31 PM, 04th Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:35 PM, 04th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4579872