Subject: Ticket Assigned - Conversation with sara ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Jun 2022 07:08:04 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara ali sara ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara ali Bot:  Hi Sara Ali ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097466896272            10:53 AM, 30th Jun                     sara ali                    I have beeb trying to pay for an order since last night but it will not work. It keeps saying problem with payment, I tried Debit and Credit both.           10:54 AM, 30th Jun                     sara ali                    I know i have sufficient funds to pay for it           10:54 AM, 30th Jun                   Mohammed                    Hi Sara, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           10:54 AM, 30th Jun                     sara ali                    I have been trying to pay for an order since last night but it will not work. It keeps saying problem with payment, I tried Debit and Credit both.           10:55 AM, 30th Jun                   Mohammed                   Please try to change the payment method           10:57 AM, 30th Jun                     sara ali                    I tried both, Debit and Credit           10:57 AM, 30th Jun                     sara ali                             10:58 AM, 30th Jun                     sara ali                    It won’t even take me to the QPay page with Debit           10:58 AM, 30th Jun                   Mohammed                   Please try to place the order using Cash on delivery           11:02 AM, 30th Jun                   Mohammed                   Is there anything else may I assist you?           11:04 AM, 30th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:07 AM, 30th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4561558