Subject: New Reply Received - Complaint about order number 9575882170
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Jun 2022 07:04:05 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Complaint about order number 9575882170  Ticket comment <div>
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Any update about the eyeliner ??</div>
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Thank you, </div>
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Nouran Yasser </div>
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<div>From: nouran yasser &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, June 29, 2022 11:19:12 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4559332] - Complaint about order number 9575882170
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<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">As you can see with the slightest pressure the tip of the eyeliner gets damaged on top of not working and being dry </div>
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">Thank you, </div>
<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">Nouran Yasser </div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> nouran yasser &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, June 29, 2022 10:55:14 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4559332] - Complaint about order number 9575882170</font>
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<img id="x_x_id-4DF907E3-4C16-402F-81A6-C39240558EAD" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1NTAwMzk0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hmNpCHC5WHsmntr42F98JxQbp9q0a6Rv_3o55Nmcaa8" data-id="2043355003942" alt="Image.jpeg" style="max-width:100%"><br>
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<div dir="ltr">And the tip of the brush was also ruined </div>
<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">Thank you, </div>
<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">Nouran Yasser </div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> nouran yasser &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, June 29, 2022 10:54:03 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4559332] - Complaint about order number 9575882170</font>
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<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">This is supposed to be a black eyeliner and when I tried using it you can see that it is dry and no product is coming out of it, I tried shaking it and applying pressure so the product
 can come out and nothing is coming out <img id="x_x_x_id-38AEDE8C-32CD-4A92-8518-08CCBE5865D0" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1NTAwMzk0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VkP555l5nWUlVr4JG-R4JASZYWRoC1ATQhYrMJWseWw" data-id="2043355003941" alt="Image.jpeg" style="max-width:100%">
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">Thank you, </div>
<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">Nouran Yasser </div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, June 29, 2022 10:50:21 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4559332] - Complaint about order number 9575882170</font>
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<div dir="ltr"><font style="vertical-align:inherit"><font style="vertical-align:inherit">Hi Nouran,</font></font></div>
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<div><font style="vertical-align:inherit"><font style="vertical-align:inherit">Thank you for reaching out to us and giving us the opportunity to serve you.</font></font></div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of  faulty eyeliner showing issue so that we can investigate further and assist you accordingly with this.<br>
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<div>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div><font style="vertical-align:inherit"><font style="vertical-align:inherit">Your Friends,</font></font></div>
<div><span><font style="vertical-align:inherit"><font style="vertical-align:inherit">The Support Team</font></font></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4559332