Subject: New Reply Received - Refund not received
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Jun 2022 17:21:46 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Refund not received  Ticket comment <div dir="auto">My bank tells me there is some issue with the card number to which the refund was processed. <div dir="auto"><br></div>
<div dir="auto">Since the refund was rejected bank to your bank is it possible at all to give me the refund as a voucher/ credit note so I can make future purchases from centrepoint against that.</div>
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<div dir="auto">Thanks</div>
<div dir="auto">Noble</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 28 Jun 2022, 12:27 Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Noble,<br><br>Thank you for getting in touch with us.<br><br>We are truly sorry for this delay in resolving the issue. This is surely not the experience we want our customers to have when they shop with us.<br><br>We tried to refund the amount but the refund rejected from your side we request you to check with cardholder bank .Why the refund is rejected.</div>
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<div dir="ltr">​*Cardholder can raise dispute if issuer bank has any challenges in accepting the refunds.<br><br>Feel free to get in touch with us for further assistance!<br><br>Your Friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4043746