Subject: New Reply Received - Re: ﻿ عذرًا، اضطررنا لإلغاء جزء من طلبك
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 27 Jun 2022 03:39:49 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Re: 	عذرًا، اضطررنا لإلغاء جزء من طلبك   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi </div>
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<div class="MsoNormal">This issue is solved </div>
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<div class="MsoNormal">I purchased the 2 items direct from your store at Deira City center
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<div class="MsoNormal">Thanks allot for your concern </div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#385623'>Khaled Bdeir
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#1A1A1A'>Service Manager ME
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#1A1A1A'>Mobile +971506522358</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#1A1A1A'>SPX FLOW, Inc.</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#1A1A1A'>Office FZJOA0616 – FZJO0619</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#1A1A1A'>Tower A, JAFZA ONE Building
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#1A1A1A'>Dubai, UAE</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, June 27, 2022 7:20 AM<br>
<b>To:</b> Bdeir, Khaled &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re:  عذرًا، اضطررنا لإلغاء جزء من طلبك</div>
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<span style="font-size:10.0pt;color:black">External Email </span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 4543202</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for
 us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4543202<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——<span lang="AR-SA" dir="RTL"></span></span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mohammed Murshed :
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Khaled,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for any inconvenience caused to you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality
 check to make sure they are in good condition to be sent to you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This order is not cancelled, during quality check we found out that 2 items were not in a good condition to be sold and they were the last of their stock hence we took them
 out of your order and refunded you for them. You are still going to receive the remaining items. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same
 items.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Our delivery partner will call you before delivering these items.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hope this helps and have a great evening! Stay Safe!</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4543202:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4543202