Subject: Ticket Assigned - Conversation with russel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Jun 2022 07:11:28 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with russel russel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  russel Bot:  Hi Russel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9575545272 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564236846            10:47 AM, 26th Jun                     russel                    Ok           10:47 AM, 26th Jun                   Mohammed                    Hi Russel, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           10:47 AM, 26th Jun                     russel                    Hai           10:48 AM, 26th Jun                     russel                    Can I come and collect  my order today           10:49 AM, 26th Jun                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:51 AM, 26th Jun                   Mohammed                    Please note the delivery time frame to store is 0-2 business days.When your order is ready for pick up you will receive notification regarding to that .           10:52 AM, 26th Jun                   Mohammed                   Is there anything else may I assist you?           10:52 AM, 26th Jun                     russel                    Yesterday while I am ordering it shows that I can collect it today why then it is delayed           10:54 AM, 26th Jun                   Mohammed                   .When your order is ready for pick up you will receive notification regarding to that .           10:55 AM, 26th Jun                     russel                    So today I will not get my order           10:55 AM, 26th Jun                   Mohammed                   When your order is ready for pick up you will receive notification regarding to that .           10:57 AM, 26th Jun                   Mohammed                   with in today           10:57 AM, 26th Jun                   Mohammed                   Is there anything else may I assist you?           10:59 AM, 26th Jun                     russel                    Can I  collect my order between 4 pm to 7pm  from store today           11:00 AM, 26th Jun                   Mohammed                   When your order ready for pick up you can go and collected from store with in 14 days           11:03 AM, 26th Jun                   Mohammed                   When your order is ready for pick up you will receive notification regarding to that .           11:03 AM, 26th Jun                   Mohammed                   Is there anything else may I assist you?           11:03 AM, 26th Jun                     russel                    I did not expect this delay while iam oredeing it shows I can get it today           11:04 AM, 26th Jun                   Mohammed                   If you did not receive your order with in today please contact us           11:09 AM, 26th Jun                   Mohammed                   Is there anything else may I assist you?           11:09 AM, 26th Jun                     russel                    OK           11:10 AM, 26th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:10 AM, 26th Jun                     russel                    Welcome           11:11 AM, 26th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4543618