Subject: Ticket Assigned - Conversation with sidhique
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 26 Jun 2022 05:42:24 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sidhique sidhique                    Bot:  Hi again! Bot:  Please enter your name Customer:  sidhique Bot:  Hi Sidhique ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:29 AM, 26th Jun                   Mohammed                    Hi Sidhique, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           09:30 AM, 26th Jun                   Mohammed                   Could you please share your order number so that I can assist you further?           09:32 AM, 26th Jun                     sidhique                    Good morning, Sir I have ordered something yesterday and my item was delivered . But actually my normal size is XL and I order the items in XL size , when I receive the items , it’s looks oversized . Can I exchange the items ?           09:32 AM, 26th Jun                     sidhique                    9575418478           09:32 AM, 26th Jun                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:33 AM, 26th Jun                     sidhique                    Okay           09:33 AM, 26th Jun                     sidhique                    I place the order as guest user           09:33 AM, 26th Jun                   Mohammed                   In the meantime, an exchange is not available at www.splash.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splash) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           09:34 AM, 26th Jun                   Mohammed                   Is there anything else may I assist you?           09:34 AM, 26th Jun                     sidhique                    Sir , can you make a order return application for me ?           09:35 AM, 26th Jun                   Mohammed                   Please share with me the item names that we can create a return request           09:36 AM, 26th Jun                     sidhique                    Sustainable crew neck sweatshirt           09:37 AM, 26th Jun                   Mohammed                   Only one item?           09:37 AM, 26th Jun                     sidhique                    4 piece           09:38 AM, 26th Jun                     sidhique                    I can’t get the other’s name           09:38 AM, 26th Jun                     sidhique                             09:39 AM, 26th Jun                   Mohammed                   You want to return ll the order?           09:39 AM, 26th Jun                     sidhique                    Yes           09:39 AM, 26th Jun                     sidhique                             09:39 AM, 26th Jun                   Mohammed                   Return request created           09:39 AM, 26th Jun                   Mohammed                   Is there anything else may I assist you?           09:39 AM, 26th Jun                     sidhique                    Nothing else           09:40 AM, 26th Jun                     sidhique                    Within how many days will it be returned?           09:40 AM, 26th Jun                     sidhique                             09:41 AM, 26th Jun                   Mohammed                   Please note that the item will connected with in 3-5 working days  Tracking number:RP062622001595  Link for tracking           09:41 AM, 26th Jun                   Mohammed                   https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=           09:41 AM, 26th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:41 AM, 26th Jun                     sidhique                             09:41 AM, 26th Jun                     sidhique                    You too , and than you for your valuable support           09:42 AM, 26th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4543391