Subject: Ticket Assigned - Conversation with aatira
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 24 Jun 2022 06:42:05 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aatira aatira                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aatira Bot:  Hi Aatira ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504302690            10:34 AM, 24th Jun                   Mohammed                    Hi Aatira, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           10:34 AM, 24th Jun                   Mohammed                   Do you receive this order 9575197622?           10:35 AM, 24th Jun                     aatira                    Hi Mohammed, this is regarding one of the orders that i placed. I would like to cancel it because of the sizing of the items. It hasnt been delivered yet           10:35 AM, 24th Jun                   Mohammed                   We are sorry we can not do any change in the order after placed           10:36 AM, 24th Jun                   Mohammed                   Is there anything else may I assist you?           10:36 AM, 24th Jun                     aatira                    As it has not been delivered, is there a probability of cancelling it?           10:37 AM, 24th Jun                     aatira                    .           10:38 AM, 24th Jun                   Mohammed                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           10:39 AM, 24th Jun                   Mohammed                   Is there anything else may I assist you?           10:39 AM, 24th Jun                     aatira                    Thank you so much ?           10:40 AM, 24th Jun                     aatira                    That will be all           10:40 AM, 24th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:41 AM, 24th Jun                     aatira                    Have  agood day.           10:41 AM, 24th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4536835