Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 24 Jun 2022 06:29:26 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559470199            10:18 AM, 24th Jun                   Mohammed                    Hi , Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           10:20 AM, 24th Jun                     hi                    Can u tell. Me when my order will get delivered           10:20 AM, 24th Jun                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:20 AM, 24th Jun                     hi                    I have placed the order on 20th           10:20 AM, 24th Jun                   Mohammed                   Is this contact number correct 971559470199 ?           10:21 AM, 24th Jun                     hi                    In tracking also no update after 21st... Its showing reschedule... I have never told to reschedule           10:21 AM, 24th Jun                     hi                    Yes           10:21 AM, 24th Jun                   Mohammed                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​           10:21 AM, 24th Jun                   Mohammed                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (971559470199)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           10:21 AM, 24th Jun                   Mohammed                   Is there anything else may I assist you?           10:21 AM, 24th Jun                     hi                    Even yesterday they told they will contact me but I dint receive any xall           10:22 AM, 24th Jun                     hi                    Call           10:23 AM, 24th Jun                     hi                    Can u teply           10:24 AM, 24th Jun                     hi                    Reply           10:24 AM, 24th Jun                     hi                    Please deliver it on urgent basis...           10:24 AM, 24th Jun                   Mohammed                   We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           10:25 AM, 24th Jun                   Mohammed                   We request you to please allow us some time so we can work on this and do the needful.           10:26 AM, 24th Jun                   Mohammed                   Is there anything else may I assist you?           10:26 AM, 24th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:28 AM, 24th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4536812