Subject: Ticket Assigned - Conversation with hi sir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Jun 2022 06:08:14 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi sir hi sir                    Customer:  It isn't possible for me to do it. Can I choose cash on delivery and then you reduce my credit Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi Sir ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:59 AM, 24th Jun                   Mohammed                    Hi , Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           09:59 AM, 24th Jun                   Mohammed                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           09:59 AM, 24th Jun                     hi sir                    It isn't possible for me to do it. Can I choose cash on delivery and then you reduce my credit           10:00 AM, 24th Jun                   Mohammed                   We are sorry we can not as my credit should be paid when you place the order           10:01 AM, 24th Jun                     hi sir                    I can't reinstall app in the moment           10:03 AM, 24th Jun                   Mohammed                   Please try it when you get time           10:05 AM, 24th Jun                     hi sir                    Ok sir           10:05 AM, 24th Jun                   Mohammed                   Is there anything else may I assist you?           10:06 AM, 24th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:07 AM, 24th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4536768