Subject: Ticket Assigned - Conversation with aliyah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Jun 2022 08:28:11 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aliyah aliyah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aliyah Bot:  Hi Aliyah ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97466885183            12:21 PM, 23rd Jun                   Mohammed                    Hi Aliyah, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           12:22 PM, 23rd Jun                     aliyah                    You haven't collected your order 4673509619           12:22 PM, 23rd Jun                     aliyah                    I already phone customer service probably 10 days ago. To request to cancel.           12:23 PM, 23rd Jun                   Mohammed                   We can see the order has been placed on <Jun 9, 2022> with the order number < 4673509619>   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.             12:25 PM, 23rd Jun                   Mohammed                   Is there anything else may I assist you?           12:25 PM, 23rd Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:27 PM, 23rd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4533560