Subject: Ticket Assigned - Conversation with pronomi
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 23 Jun 2022 08:02:05 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with pronomi pronomi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  pronomi Bot:  Hi Pronomi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527152776            11:49 AM, 23rd Jun                     pronomi                    Ok           11:50 AM, 23rd Jun                   Mohammed                    Hi Pronomi, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           11:50 AM, 23rd Jun                     pronomi                    Yah do u have size exchange option           11:50 AM, 23rd Jun                     pronomi                    ?           11:51 AM, 23rd Jun                   Mohamed                   In the meantime, an exchange is not available at www.Max.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Max) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:54 AM, 23rd Jun                   Mohamed                   Do you have any other questions I can help you with?           11:56 AM, 23rd Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:00 PM, 23rd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4533450