Subject: Ticket Assigned - Conversation with tr
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Jun 2022 06:24:52 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tr tr                    Bot:  Hi again! Bot:  Please enter your name Customer:  tr Bot:  Hi Tr ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  817499657 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8174996577 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96594073022            10:16 AM, 23rd Jun                   Mohammed                    Hi Dear customer, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           10:17 AM, 23rd Jun                   Mohammed                   Could you please share your order number so that I can assist you further?           10:17 AM, 23rd Jun                     tr                    8174996577           10:18 AM, 23rd Jun                     tr                    My order was supposed to be delivered yesterday           10:18 AM, 23rd Jun                     tr                    ??????           10:19 AM, 23rd Jun                   Mohammed                   Is this contact number correct 96594073022 ?           10:20 AM, 23rd Jun                     tr                    Yes           10:20 AM, 23rd Jun                   Mohammed                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.           10:20 AM, 23rd Jun                   Mohammed                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (96594073022)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           10:20 AM, 23rd Jun                   Mohammed                   Is there anything else may I assist you?           10:20 AM, 23rd Jun                     tr                    Well no-one came to deliver neither did i receive any call           10:21 AM, 23rd Jun                     tr                    Kindly inform them to deliver today           10:22 AM, 23rd Jun                   Mohammed                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (96594073022) ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           10:22 AM, 23rd Jun                     tr                    Okkk           10:22 AM, 23rd Jun                     tr                    I shall be waiting today           10:23 AM, 23rd Jun                   Mohammed                   We will deliver it ASAP           10:23 AM, 23rd Jun                   Mohammed                   Is there anything else may I assist you?           10:23 AM, 23rd Jun                     tr                    No thats all           10:24 AM, 23rd Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:24 AM, 23rd Jun                     tr                    Welcome           10:24 AM, 23rd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4533053