Subject: Ticket Assigned - Order # 9573866811. // Yasir sultan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 23 Jun 2022 02:36:48 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Order # 9573866811. // Yasir sultan 
Dear Baby shop,
The order number in subject was placed on 12th June.
1) i had chosen slot for the 13th june 10:00-1400
But it was not delivered and upon checking around 20:00, i was told it will be delivered tonight.
2) as, it was suppose to be a gift and given on 13th, i had to purchase something else from outside, so i requested for a compensation from your company.
3) however, item was still not delivered that night, next morning when i called i was again given assurance that it will be delivered today i.e 14 but without a time.
4) in the evening around 19:00 i directly received a call that they are on way to drop the item, i not being home asked then to leave it outside the door.
5) anyhow, the item was not needed but i and my wife thought to keep it for our kid.
6) now when we reached hone first thing to be found was the box was damaged from both sides, which we ignored.
7) on opening the box, all the white cables were found open, and the foot of the items marked and stained with dust(means either item was used or dispalyed)
8) hence, this is not acceptable from a company like yours, and request for immediate return and refund along eith full compensation to waste our energy and time along with thr embarrasment
9) embarrassment in case if this would have arrived on time then we would have gifted this, only our friends to find the item is open from inside and they would have thought we gave a used one.
10) when i tried to raise a return through call centet, they advised its not returnable, which is absolutely not acceptable, as i dont only want to return but also get full compensation for the late delivery, damaged item, opened piiece.

As either this is a dispalyed open piece because of which all cables are open ot some one has returned this item in the past too after openeing it.

Kindly look into the mattet urgently
Best regards
Yasir
0506792752
Order# 
Emails used: [email-masked]

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4499896